{"id":5292,"date":"2023-10-27T16:31:44","date_gmt":"2023-10-27T07:31:44","guid":{"rendered":"https:\/\/dgloss.co.jp\/?post_type=column&p=5292"},"modified":"2023-10-27T16:31:44","modified_gmt":"2023-10-27T07:31:44","slug":"nps","status":"publish","type":"column","link":"https:\/\/dgloss.co.jp\/en\/column\/nps\/","title":{"rendered":"NPS\u3068\u306f\uff1f\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u306e\u9055\u30442\u3064\u3084\u8a08\u7b97\u65b9\u6cd5\u3092\u308f\u304b\u308a\u3084\u3059\u304f\u89e3\u8aac"},"content":{"rendered":"\n
\"\"<\/figure>\n\n\n\n

NPS\u3068\u306f\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u53ef\u8996\u5316\u3057\u305f\u3082\u306e<\/font><\/strong>\u3067\u3059\u3002<\/p>\n\n\n\n

\u300c\u3053\u306e\u5546\u54c1\u307e\u305f\u306f\u30b5\u30fc\u30d3\u30b9\u3092\u5bb6\u65cf\u3084\u53cb\u4eba\u306b\u304a\u3059\u3059\u3081\u3067\u304d\u308b\u304b\uff1f\u300d\u3068\u3044\u3063\u305f\u30e6\u30fc\u30b6\u30fc\u306e\u4fe1\u983c\u5ea6\u3084\u611b\u7740\u5ea6\u5408\u3044\u306e\u63a8\u79fb\u3092\u628a\u63e1\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n

\u3053\u3046\u3057\u305f\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306f\u3001\u4e8b\u696d\u306e\u63a8\u79fb\u306b\u3082\u5927\u304d\u304f\u5f71\u97ff\u3059\u308b\u305f\u3081\u3001\u5c0e\u5165\u3057\u59cb\u3081\u3066\u3044\u308b\u4f01\u696d\u306f\u5c11\u306a\u304f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n\n\n\n

\u305d\u3053\u3067\u672c\u8a18\u4e8b\u3067\u306f\u3001NPS\u306e\u610f\u5473\u3084\u8a08\u7b97\u65b9\u6cd5<\/strong>\u306b\u3064\u3044\u3066\u8a73\u3057\u304f\u89e3\u8aac\u3057\u307e\u3059\u3002\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u306e\u9055\u3044\u3084\u6ce8\u610f\u70b9\u3082\u7d39\u4ecb\u3057\u307e\u3059\u306e\u3067\u3001\u305c\u3072\u53c2\u8003\u306b\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n

NPS\u3068\u306f\uff08\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\uff09\u3068\u306f\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u6307\u6a19<\/h2>\n\n\n\n
\n
\"\"<\/figure>\n<\/figure>\n\n\n\n

NPS\u306f\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u7b97\u51fa\u3057\u53ef\u8996\u5316\u3057\u305f\u3082\u306e\u3067\u3059\u3002<\/p>\n\n\n\n

\u82f1\u8a9e\u3067\u306f\u300cNet Promoter Score\u300d\u3068\u8868\u8a18\u3055\u308c\u3001\u65e5\u672c\u8a9e\u3067\u306f\u300c\u9867\u5ba2\u63a8\u5968\u5ea6\u300d\u306e\u3053\u3068<\/strong>\u3092\u6307\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n

\u4f01\u696d\u304c\u58f2\u308a\u4e0a\u3052\u30a2\u30c3\u30d7\u3092\u76ee\u6307\u3059\u5834\u5408\u3001\u30ea\u30d4\u30fc\u30bf\u30fc\u306e\u7372\u5f97\u304c\u6b20\u304b\u305b\u307e\u305b\u3093\u3002<\/p>\n\n\n\n

\u305d\u3053\u3067\u3001NPS\u306b\u3088\u308a\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u53ef\u8996\u5316\u3059\u308c\u3070\u3001\u52b9\u679c\u7684\u306aCX\u6226\u7565\u304c\u53ef\u80fd<\/font><\/strong>\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n

NPS\u3068\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u9055\u3044<\/h2>\n\n\n\n
\n
\"\"<\/figure>\n<\/figure>\n\n\n\n

NPS\u3068\u9867\u5ba2\u6e80\u8db3\u5ea6\u306f\u3001\u4f3c\u3066\u3044\u308b\u3088\u3046\u3067\u3082\u9055\u3044\u304c\u3042\u308a\u307e\u3059\u3002\u3053\u3053\u304b\u3089\u306f\u4e21\u8005\u306e\u9055\u3044\u3092\u7d39\u4ecb<\/strong>\u3057\u307e\u3059\u3002<\/p>\n\n\n\n

    \n
  1. \u53ce\u76ca\u6027\u3084\u6210\u9577\u6027\u3068\u306e\u76f8\u95a2\u306e\u6709\u7121<\/li>\n\n\n\n
  2. \u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u304c\u9ad8\u3044\u9867\u5ba2\u306e\u62bd\u51fa<\/li>\n<\/ol>\n\n\n\n

    \u53ce\u76ca\u6027\u3084\u6210\u9577\u6027\u3068\u306e\u76f8\u95a2\u306e\u6709\u7121<\/h3>\n\n\n\n

    NPS\u3068\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u9055\u3044\u306f\u3001\u53ce\u76ca\u6027\u3084\u6210\u9577\u6027\u3068\u306e\u76f8\u95a2\u306e\u6709\u7121\u3067\u3059\u3002<\/p>\n\n\n\n

    \u9867\u5ba2\u6e80\u8db3\u5ea6\u306f\u3001\u8abf\u67fb\u3057\u305f\u6642\u70b9\u3067\u306e\u8a55\u4fa1\u3067\u3057\u304b\u3042\u308a\u307e\u305b\u3093<\/strong>\u3002\u9867\u5ba2\u304c\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3057\u3066\u6e80\u8db3\u3067\u304d\u3066\u3082\u3001\u30ea\u30d4\u30fc\u30bf\u30fc\u306b\u306a\u308b\u3068\u306f\u9650\u3089\u306a\u3044\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n

    NPS\u306f\u3001\u300c\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u53cb\u4eba\u306b\u3082\u52e7\u3081\u308b\u304b\uff1f\u300d\u3068\u3044\u3046\u30a2\u30f3\u30b1\u30fc\u30c8\u8abf\u67fb\u306b\u3088\u3063\u3066\u9867\u5ba2\u63a8\u5968\u5ea6\u3092\u628a\u63e1<\/font><\/strong>\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n

    \u30ea\u30d4\u30fc\u30bf\u30fc\u306e\u53ef\u80fd\u6027\u304c\u9ad8\u3051\u308c\u3070\u3001\u53ce\u76ca\u6027\u3084\u6210\u9577\u6027\u3068\u306e\u76f8\u95a2\u6027\u304c\u3042\u308b\u3068\u8003\u3048\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n

    \u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u304c\u9ad8\u3044\u9867\u5ba2\u306e\u62bd\u51fa<\/h3>\n\n\n\n

    \u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u7d50\u679c\u3060\u3051\u3067\u306f\u3001\u9867\u5ba2\u306e\u62bd\u51fa\u306f\u3067\u304d\u307e\u305b\u3093\u3002<\/p>\n\n\n\n

    \u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u9ad8\u3044\u9867\u5ba2\u3092\u62bd\u51fa\u3067\u304d\u308c\u3070\u3001\u9867\u5ba2\u5358\u4fa1\u306e\u5411\u4e0a\u3084\u53e3\u30b3\u30df\u3084SNS\u3067\u60c5\u5831\u3092\u62e1\u6563\u3057\u3066\u304f\u308c\u308b\u52b9\u679c\u3082\u671f\u5f85\u3067\u304d\u308b<\/strong>\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n

    NPS\u306e\u8a08\u7b97\u65b9\u6cd5\u3068\u76ee\u5b89<\/h2>\n\n\n\n
    \n
    \"\"<\/figure>\n<\/figure>\n\n\n\n

    NPS\u306f\u3001\u300c\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u77e5\u4eba\u3084\u53cb\u4eba\u306b\u52e7\u3081\u308b\u304b\uff1f\u300d\u3068\u3044\u3046\u30a2\u30f3\u30b1\u30fc\u30c8\u8abf\u67fb\u306e\u7d50\u679c\u306b\u57fa\u3065\u304d\u3001\u9867\u5ba2\u30923\u3064\u306e\u30ab\u30c6\u30b4\u30ea\u306b\u5206\u985e<\/strong>\u3057\u307e\u3059\u3002<\/p>\n\n\n\n

      \n
    • \u63a8\u5968\u8005\uff08Promoter\uff09\uff1a9\uff5e10\u70b9<\/li>\n\n\n\n
    • \u4e2d\u7acb\u8005\uff08Passive\uff09\uff1a7\uff5e8\u70b9<\/li>\n\n\n\n
    • \u6279\u5224\u8005\uff08Detractor\uff09\uff1a0\uff5e6\u70b9<\/li>\n<\/ul>\n\n\n\n

      \u63a8\u5968\u8005\u306f\u3001\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u4ed6\u306e\u9867\u5ba2\u306b\u63a8\u5968\u3059\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u3044\u306e\u3067\u3001\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u9ad8\u3044\u9867\u5ba2\u3068\u5224\u65ad\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n

      \u4e2d\u7acb\u8005\u306f\u3001\u30ea\u30d4\u30fc\u30bf\u30fc\u306b\u306a\u308b\u53ef\u80fd\u6027\u306f\u4f4e\u3044\u3068\u8003\u3048\u3089\u308c\u307e\u3059\u3002\u6279\u5224\u8005\u306f\u3001\u30ea\u30d4\u30fc\u30bf\u30fc\u306b\u306a\u308b\u53ef\u80fd\u6027\u304c\u6975\u3081\u3066\u4f4e\u304f\u3001\u53e3\u30b3\u30df\u3067\u60aa\u3044\u8a55\u4fa1\u3092\u3059\u308b\u53ef\u80fd\u6027\u3082\u3042\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n

        \n
      • \u8a08\u7b97\u5f0f\u300c\u63a8\u5968\u8005\u306e\u5272\u5408-\u6279\u5224\u8005\u306e\u5272\u5408=NPS\u300d<\/li>\n<\/ul>\n\n\n\n

        \u30ab\u30c6\u30b4\u30ea\u5206\u3051\u3057\u305f\u4e2d\u304b\u3089\u3001\u8a08\u7b97\u5f0f\u306b\u5f53\u3066\u306f\u3081\u7b97\u51fa<\/strong>\u3057\u307e\u3059\u3002NPS\u306e\u30b9\u30b3\u30a2\u306f\u3001\u300c-100\uff5e+100\u300d\u306e\u9593\u3067\u7b97\u51fa\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n\n

          \n
        • \u30d7\u30e9\u30b90\u4ee5\u4e0a\uff1a\u826f\u3044<\/li>\n\n\n\n
        • \u30d7\u30e9\u30b920\u4ee5\u4e0a\uff1a\u826f\u597d<\/li>\n\n\n\n
        • \u30d7\u30e9\u30b950\u4ee5\u4e0a\uff1a\u512a\u79c0<\/li>\n<\/ul>\n\n\n\n

          \u76ee\u5b89\u3068\u3057\u3066\u306f\u3001\u30d7\u30e9\u30b90\u4ee5\u4e0a\u3067\u3042\u308c\u3070\u826f\u3044\u72b6\u614b\u3068\u898b\u3066\u3044\u3044<\/font><\/strong>\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n

          eNPS\u3068\u306f\uff1f<\/h2>\n\n\n\n
          \n
          \"\"<\/figure>\n<\/figure>\n\n\n\n

          eNPS\uff08Employee Net Promoter Score\uff09\u3068\u306f\u3001\u4f01\u696d\u3067\u50cd\u304f\u5f93\u696d\u54e1\u306e\u8077\u5834\u63a8\u5968\u5ea6\u3092\u6570\u5024\u5316\u3057\u305f\u3082\u306e<\/strong>\u3067\u3059\u3002<\/p>\n\n\n\n

          eNPS\u306e\u30b9\u30b3\u30a2\u304c\u4f4e\u3044\u5834\u5408\u3001\u8077\u5834\u74b0\u5883\u306b\u4e0d\u6e80\u3092\u6301\u3064\u5f93\u696d\u54e1\u304c\u591a\u3044\u3068\u5224\u65ad\u3067\u304d\u307e\u3059\u3002\u65e9\u6025\u306b\u6539\u5584\u3057\u306a\u3051\u308c\u3070\u3001\u96e2\u8077\u7387\u304c\u9ad8\u307e\u308a\u696d\u52d9\u306b\u652f\u969c\u304c\u51fa\u308b\u6050\u308c\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n

          \u8077\u5834\u74b0\u5883\u306b\u6e80\u8db3\u3057\u3066\u3044\u308c\u3070\u3001\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u304c\u9ad8\u304f\u751f\u7523\u6027\u306e\u5411\u4e0a\u3084\u3001\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u306e\u5411\u4e0a\u306b\u3082\u3064\u306a\u304c\u308b\u3068\u8003\u3048\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n

          NPS\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u5b9f\u65bd\u65b9\u6cd5\u306f2\u7a2e\u985e<\/h2>\n\n\n\n
          \n
          \"\"<\/figure>\n<\/figure>\n\n\n\n

          NPS\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u5b9f\u65bd\u65b9\u6cd5\u306b\u306f\u3001\u300c\u30c8\u30e9\u30f3\u30b6\u30af\u30b7\u30e7\u30f3\u8abf\u67fb\u300d\u3068\u300c\u30ea\u30ec\u30fc\u30b7\u30e7\u30ca\u30eb\u8abf\u67fb\u300d\u306e2\u7a2e\u985e<\/strong>\u304c\u3042\u308a\u307e\u3059\u3002\u305d\u308c\u305e\u308c\u306e\u7279\u5fb4\u3092\u898b\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n

            \n
          1. \u30c8\u30e9\u30f3\u30b6\u30af\u30b7\u30e7\u30f3\u8abf\u67fb<\/li>\n\n\n\n
          2. \u30ea\u30ec\u30fc\u30b7\u30e7\u30ca\u30eb\u8abf\u67fb<\/li>\n<\/ol>\n\n\n\n

            \u30c8\u30e9\u30f3\u30b6\u30af\u30b7\u30e7\u30f3\u8abf\u67fb<\/h3>\n\n\n\n

            \u9867\u5ba2\u304c\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3057\u305f\u76f4\u5f8c\u306b\u5b9f\u65bd\u3059\u308b<\/font><\/strong>\u306e\u304c\u3001\u30c8\u30e9\u30f3\u30b6\u30af\u30b7\u30e7\u30f3\u8abf\u67fb\u3067\u3059\u3002<\/p>\n\n\n\n

            \u4f8b\u3048\u3070\u3001\u5e97\u8217\u3084\u30cd\u30c3\u30c8\u30b7\u30e7\u30c3\u30d7\u3067\u5546\u54c1\u3092\u8cfc\u5165\u3057\u305f\u76f4\u5f8c\u306b\u3001\u7d19\u3084Web\u3067\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u5b9f\u65bd\u3057\u307e\u3059\u3002<\/p>\n\n\n\n

            \u76f4\u5f8c\u306b\u8abf\u67fb\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306e\u30ea\u30a2\u30eb\u306a\u610f\u898b\u3092\u6b63\u78ba\u306b\u628a\u63e1\u3067\u304d\u308b<\/strong>\u306e\u304c\u30e1\u30ea\u30c3\u30c8\u3067\u3059\u3002<\/p>\n\n\n\n

            \u305f\u3060\u3057\u3001\u56de\u7b54\u6570\u304c\u5c11\u306a\u3044\u3068\u6b63\u78ba\u306b\u5206\u6790\u3067\u304d\u306a\u3044\u53ef\u80fd\u6027\u304c\u3042\u308b<\/font><\/strong>\u3053\u3068\u306b\u7559\u610f\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n

            \u30ea\u30ec\u30fc\u30b7\u30e7\u30ca\u30eb\u8abf\u67fb<\/h3>\n\n\n\n

            \u30ea\u30ec\u30fc\u30b7\u30e7\u30ca\u30eb\u8abf\u67fb\u306f\u3001\u534a\u5e74\uff5e1\u5e74\u4ee5\u5185\u306b\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3057\u305f\u9867\u5ba2\u5168\u4f53\u3092\u5bfe\u8c61\u306b\u5b9f\u65bd<\/font><\/strong>\u3057\u307e\u3059\u3002<\/p>\n\n\n\n

            \u5bfe\u8c61\u306f\u4e3b\u306b\u3001\u8cfc\u5165\u5c65\u6b74\u3092\u628a\u63e1\u3067\u304d\u308b\u9867\u5ba2\u3067\u3059\u3002\u884c\u52d5\u5c65\u6b74\u306e\u628a\u63e1\u304c\u53ef\u80fd\u3067\u3042\u308c\u3070\u3001\u3088\u308a\u8a73\u7d30\u306a\u5206\u6790\u304c\u53ef\u80fd\u306b\u306a\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n

            \u3044\u305a\u308c\u306e\u8abf\u67fb\u3082\u5b9a\u671f\u7684\u306b\u5b9f\u65bd\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u304c\u3001\u8cea\u554f\u5185\u5bb9\u304c\u7570\u306a\u308b\u305f\u3081\u7528\u9014\u306b\u5408\u308f\u305b\u305f\u4f7f\u3044\u5206\u3051\u304c\u5fc5\u8981<\/strong>\u3067\u3059\u3002<\/p>\n\n\n\n

            NPS\u8abf\u67fb\u3092\u5b9f\u65bd\u3059\u308b\u3068\u304d\u306b\u77e5\u3063\u3066\u304a\u304d\u305f\u30445\u3064\u306e\u30dd\u30a4\u30f3\u30c8<\/h2>\n\n\n\n
            \n
            \"\"<\/figure>\n<\/figure>\n\n\n\n

            NPS\u8abf\u67fb\u3092\u5b9f\u65bd\u3059\u308b\u969b\u306f\u3001\u4ee5\u4e0b\u306b\u7d39\u4ecb\u3059\u308b5\u3064\u306e\u30dd\u30a4\u30f3\u30c8\u3092\u304a\u3055\u3048\u308b\u3053\u3068\u304c\u5927\u5207<\/strong>\u3067\u3059\u3002\u305d\u308c\u305e\u308c\u306b\u8a73\u3057\u304f\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n

              \n
            1. \u65e5\u672c\u306e\u6d88\u8cbb\u8005\u3092\u5bfe\u8c61\u306b\u3059\u308b\u3068\u30de\u30a4\u30ca\u30b9\u5bc4\u308a\u306e\u50be\u5411\u304c\u3042\u308b<\/li>\n\n\n\n
            2. \u8abf\u67fb\u5bfe\u8c61\u306b\u3059\u308b\u9867\u5ba2\u306b\u3088\u3063\u3066\u30b9\u30b3\u30a2\u306f\u5927\u304d\u304f\u5909\u52d5\u3059\u308b<\/li>\n\n\n\n
            3. \u7af6\u5408\u4ed6\u793e\u306e\u30b9\u30b3\u30a2\u3092\u6e2c\u5b9a\u3057\u3066\u76f8\u5bfe\u7684\u306a\u4f4d\u7f6e\u95a2\u4fc2\u3092\u628a\u63e1\u3059\u308b<\/li>\n\n\n\n
            4. \u7d99\u7d9a\u7684\u306a\u6e2c\u5b9a\u304c\u5fc5\u8981\u306b\u306a\u308b<\/li>\n\n\n\n
            5. \u30b9\u30b3\u30a2\u3060\u3051\u3067\u306a\u304f\u30d5\u30ea\u30fc\u30b3\u30e1\u30f3\u30c8\u3082\u53ce\u96c6\u3059\u308b<\/li>\n<\/ol>\n\n\n\n

              \u65e5\u672c\u306e\u6d88\u8cbb\u8005\u3092\u5bfe\u8c61\u306b\u3059\u308b\u3068\u30de\u30a4\u30ca\u30b9\u5bc4\u308a\u306e\u50be\u5411\u304c\u3042\u308b<\/h3>\n\n\n\n

              \u65e5\u672c\u3067\u306f\u3001\u30de\u30a4\u30ca\u30b9\u5bc4\u308a\u306b\u306a\u308b\u50be\u5411\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n

              \u30de\u30a4\u30ca\u30b9\u5bc4\u308a\u306b\u306a\u308b\u7406\u7531\u306f\u3001\u300c\u6975\u7aef\u306a\u6570\u5b57\u3088\u308a\u3082\u4e2d\u9593\u3092\u9078\u3076\u300d\u3068\u3044\u3046\u65e5\u672c\u4eba\u306e\u56fd\u6c11\u6027\u304c\u95a2\u4fc2\u3057\u3066\u3044\u308b<\/font><\/strong>\u3068\u8003\u3048\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n

              \u65e5\u672c\u306e\u30c8\u30c3\u30d7\u4f01\u696d\u3067\u3082\u30de\u30a4\u30ca\u30b9\u306b\u306a\u308b\u30b1\u30fc\u30b9\u306f\u3001\u6c7a\u3057\u3066\u73cd\u3057\u304f\u3042\u308a\u307e\u305b\u3093<\/strong>\u3002<\/p>\n\n\n\n

              \u8abf\u67fb\u5bfe\u8c61\u306b\u3059\u308b\u9867\u5ba2\u306b\u3088\u3063\u3066\u30b9\u30b3\u30a2\u306f\u5927\u304d\u304f\u5909\u52d5\u3059\u308b<\/h3>\n\n\n\n

              NPS\u8abf\u67fb\u306f\u3001\u8abf\u67fb\u5bfe\u8c61\u306b\u3088\u3063\u3066\u30b9\u30b3\u30a2\u304c\u5909\u52d5\u3059\u308b\u3053\u3068\u306b\u7559\u610f\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n

              \u4f8b\u3048\u3070\u3001\u65e2\u5b58\u9867\u5ba2\u306b\u5bfe\u3057\u3066\u30a2\u30f3\u30b1\u30fc\u30c8\u8abf\u67fb\u3092\u5b9f\u65bd\u3057\u305f\u5834\u5408\u3002\u3053\u306e\u30b1\u30fc\u30b9\u3067\u306f\u81ea\u793e\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u597d\u611f\u304c\u3042\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u3044\u305f\u3081\u3001\u56de\u7b54\u6570\u3082\u591a\u304f\u9ad8\u30b9\u30b3\u30a2\u3092\u7372\u5f97\u3067\u304d\u308b<\/font><\/strong>\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n

              \u4e00\u65b9\u3001\u8abf\u67fb\u5bfe\u8c61\u304c\u65e2\u5b58\u9867\u5ba2\u4ee5\u5916\u306e\u5834\u5408\u306f\u3001\u5341\u5206\u306a\u56de\u7b54\u6570\u304c\u96c6\u307e\u3089\u305a\u3001\u30b9\u30b3\u30a2\u304c\u4f4e\u304f\u306a\u308b\u53ef\u80fd\u6027<\/font><\/strong>\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n

              \u7af6\u5408\u4ed6\u793e\u306e\u30b9\u30b3\u30a2\u3092\u6e2c\u5b9a\u3057\u3066\u76f8\u5bfe\u7684\u306a\u4f4d\u7f6e\u95a2\u4fc2\u3092\u628a\u63e1\u3059\u308b<\/h3>\n\n\n\n

              NPS\u30b9\u30b3\u30a2\u306f\u3001\u7af6\u5408\u4ed6\u793e\u3068\u6bd4\u8f03\u3057\u3066\u76f8\u5bfe\u7684\u306a\u4f4d\u7f6e\u95a2\u4fc2\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u3082\u5927\u5207\u3067\u3059\u3002<\/p>\n\n\n\n

              \u81ea\u793e\u306eNPS\u30b9\u30b3\u30a2\u304c\u30de\u30a4\u30ca\u30b9\u3060\u3063\u305f\u3068\u3057\u3066\u3082\u3001\u3059\u3050\u306b\u696d\u7e3e\u304c\u60aa\u5316\u3059\u308b\u3068\u306f\u9650\u308a\u307e\u305b\u3093\u3002\u7af6\u5408\u4ed6\u793e\u306eNPS\u30b9\u30b3\u30a2\u3092\u6e2c\u5b9a\u3057\u6bd4\u8f03\u3059\u308c\u3070\u3001\u81ea\u793e\u306e\u7acb\u3061\u4f4d\u7f6e\u304c\u898b\u3048\u3066\u304d\u307e\u3059<\/strong>\u3002<\/p>\n\n\n\n

              \u7af6\u5408\u4ed6\u793e\u306e\u30b9\u30b3\u30a2\u306f\u30cd\u30c3\u30c8\u3067\u516c\u958b\u3055\u308c\u3066\u3044\u308b\u30e9\u30f3\u30ad\u30f3\u30b0\u3067\u78ba\u8a8d\u3059\u308b\u304b\u3001\u8abf\u67fb\u4f1a\u793e\u306b\u59d4\u8a17\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n

              \u7d99\u7d9a\u7684\u306a\u6e2c\u5b9a\u304c\u5fc5\u8981\u306b\u306a\u308b<\/h3>\n\n\n\n

              NPS\u8abf\u67fb\u306f\u7d99\u7d9a\u7684\u306b\u5b9f\u65bd\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n

              \u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306f\u5909\u5316\u3059\u308b\u305f\u3081\u3001\u4e00\u5ea6\u306e\u7d50\u679c\u3067\u306f\u5224\u65ad\u3067\u304d\u307e\u305b\u3093\u3002\u6c17\u3065\u304b\u306c\u9593\u306b\u3001NPS\u30b9\u30b3\u30a2\u304c\u4f4e\u4e0b\u3059\u308b\u6050\u308c<\/font><\/strong>\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n

              \u305d\u3053\u3067\u3001\u7d99\u7d9a\u7684\u306b\u5b9f\u65bd\u3059\u308c\u3070\u30b9\u30b3\u30a2\u306e\u63a8\u79fb\u3092\u628a\u63e1<\/strong>\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n

              \u30b9\u30b3\u30a2\u304c\u4e0b\u304c\u3063\u3066\u3082\u3001\u65e9\u3044\u6bb5\u968e\u3067\u9069\u5207\u306a\u5bfe\u7b56\u3092\u5b9f\u65bd\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n

              \u30b9\u30b3\u30a2\u3060\u3051\u3067\u306a\u304f\u30d5\u30ea\u30fc\u30b3\u30e1\u30f3\u30c8\u3082\u53ce\u96c6\u3059\u308b<\/h3>\n\n\n\n

              \u30b9\u30b3\u30a2\u3060\u3051\u3067\u306a\u304f\u3001\u30d5\u30ea\u30fc\u30b3\u30e1\u30f3\u30c8\u3082\u53ce\u96c6\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n

              \u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u30b3\u30e1\u30f3\u30c8\u6b04\u306b\u8a18\u8f09\u3055\u308c\u308b\u610f\u898b\u306f\u3001\u30b9\u30b3\u30a2\u306b\u57fa\u3065\u304f\u3082\u306e\u3067\u3042\u308b\u3068\u60f3\u5b9a<\/strong>\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n

              \u6279\u5224\u7684\u306a\u610f\u898b\u3067\u3042\u3063\u3066\u3082\u3001\u300c\u306a\u305c\u9867\u5ba2\u304c\u305d\u3046\u601d\u3063\u305f\u306e\u304b\uff1f\u300d\u305d\u306e\u771f\u610f\u304c\u5206\u304b\u308c\u3070\u3001\u305d\u306e\u5f8c\u306e\u6539\u5584\u306b\u5f79\u7acb\u3066\u3089\u308c\u308b<\/font><\/strong>\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n

              NPS\u3092\u5b9f\u65bd\u3059\u308b3\u3064\u306e\u30e1\u30ea\u30c3\u30c8<\/h2>\n\n\n\n
              \n
              \"\"<\/figure>\n<\/figure>\n\n\n\n

              \u3067\u306f\u6700\u5f8c\u306b\u3001NPS\u3092\u5b9f\u65bd\u3059\u308b3\u3064\u306e\u30e1\u30ea\u30c3\u30c8\u3092\u7d39\u4ecb<\/strong>\u3057\u307e\u3059\u3002<\/p>\n\n\n\n

                \n
              1. \u6307\u6a19\u304c\u30b7\u30f3\u30d7\u30eb\u3067\u624b\u8efd\u306b\u5206\u6790\u3067\u304d\u308b<\/li>\n\n\n\n
              2. \u30b5\u30fc\u30d3\u30b9\u306e\u7684\u78ba\u306a\u6539\u5584\u304c\u3067\u304d\u308b<\/li>\n\n\n\n
              3. \u4e8b\u696d\u306e\u6210\u9577\u306b\u76f4\u63a5\u6d3b\u304b\u305b\u308b<\/li>\n<\/ol>\n\n\n\n

                \u6307\u6a19\u304c\u30b7\u30f3\u30d7\u30eb\u3067\u624b\u8efd\u306b\u5206\u6790\u3067\u304d\u308b<\/h3>\n\n\n\n

                NPS\u8abf\u67fb\u306f\u3001\u6307\u6a19\u304c\u30b7\u30f3\u30d7\u30eb\u306a\u306e\u3067\u624b\u8efd\u306b\u5206\u6790\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n

                \u8cea\u554f\u5185\u5bb9\u306f\u300c\u81ea\u793e\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u4ed6\u306e\u4eba\u306b\u63a8\u5968\u3059\u308b\u304b\uff1f\u300d\u306e\u307f\u3067\u3042\u308a\u3001\u56de\u7b54\u3082\u30b9\u30b3\u30a2\u3092\u4ed8\u3051\u308b\u3060\u3051\u306a\u306e\u3067\u5c02\u9580\u7684\u306a\u77e5\u8b58\u306f\u5fc5\u8981\u3042\u308a\u307e\u305b\u3093<\/font><\/strong>\u3002<\/p>\n\n\n\n

                \u30a2\u30f3\u30b1\u30fc\u30c8\u8abf\u67fb\u306e\u65b9\u6cd5\u3082\u3001DM\u3084\u516c\u5f0f\u30b5\u30a4\u30c8\u306e\u30a2\u30f3\u30b1\u30fc\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u5229\u7528<\/strong>\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n

                \u7d50\u679c\u3092\u8a08\u7b97\u5f0f\u306b\u5f53\u3066\u306f\u3081\u308c\u3070\u7b97\u51fa\u3067\u304d\u308b\u306e\u3067\u3001\u624b\u8efd\u306b\u5b9f\u65bd\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n

                \u30b5\u30fc\u30d3\u30b9\u306e\u7684\u78ba\u306a\u6539\u5584\u304c\u3067\u304d\u308b<\/h3>\n\n\n\n

                \u305d\u3057\u3066\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u7684\u78ba\u306a\u6539\u5584\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n

                \u7d99\u7d9a\u7684\u306b\u5b9f\u65bd\u3059\u308b\u3053\u3068\u3067\u3001\u30b9\u30b3\u30a2\u306e\u63a8\u79fb\u3092\u628a\u63e1\u3057\u3084\u3059\u304f\u3001\u6539\u5584\u70b9\u3082\u898b\u51fa\u3057\u3084\u3059\u3044<\/font><\/strong>\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n

                \u8cea\u554f\u5185\u5bb9\u304c\u5171\u901a\u3057\u3066\u3044\u308b\u305f\u3081\u3001\u7af6\u5408\u4ed6\u793e\u3068\u6bd4\u8f03\u3059\u308c\u3070\u81ea\u793e\u306e\u7acb\u3061\u4f4d\u7f6e\u3082\u628a\u63e1\u3067\u304d\u308b\u305f\u3081\u3001\u5dee\u5225\u5316\u3092\u56f3\u308a\u305f\u3044\u3068\u304d\u306b\u3082\u5f79\u7acb\u3061\u307e\u3059<\/strong>\u3002<\/p>\n\n\n\n

                \u4e8b\u696d\u306e\u6210\u9577\u306b\u76f4\u63a5\u6d3b\u304b\u305b\u308b<\/h3>\n\n\n\n

                \u4e8b\u696d\u306e\u6210\u9577\u306b\u76f4\u63a5\u6d3b\u304b\u305b\u308b\u306e\u3082\u5927\u304d\u306a\u30e1\u30ea\u30c3\u30c8\u3067\u3059\u3002<\/p>\n\n\n\n

                \u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306f\u5909\u5316\u3059\u308b\u305f\u3081\u3001\u7d99\u7d9a\u7684\u306a\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u80b2\u6210\u304c\u6b20\u304b\u305b\u307e\u305b\u3093\u3002<\/p>\n\n\n\n

                \u6539\u5584\u70b9\u304c\u898b\u3064\u304b\u3063\u3066\u3082\u7684\u78ba\u306b\u5bfe\u51e6\u3057\u3066\u3044\u3051\u3070\u3001\u30ea\u30d4\u30fc\u30bf\u30fc\u306e\u7372\u5f97\u304c\u53ef\u80fd<\/font><\/strong>\u306b\u306a\u308a\u3001\u58f2\u308a\u4e0a\u3052\u30a2\u30c3\u30d7\u3084\u4f01\u696d\u306e\u6210\u9577\u306b\u3082\u3064\u306a\u304c\u308b<\/strong>\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n

                \u307e\u3068\u3081\uff1aNPS\u8abf\u67fb\u3092\u5b9a\u671f\u7684\u306b\u5b9f\u65bd\u3057\u3066\u58f2\u4e0a\u30a2\u30c3\u30d7\u3092\u76ee\u6307\u305d\u3046<\/h2>\n\n\n\n
                \n
                \"\"<\/figure>\n<\/figure>\n\n\n\n

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