{"id":5314,"date":"2023-10-27T16:51:25","date_gmt":"2023-10-27T07:51:25","guid":{"rendered":"https:\/\/dgloss.co.jp\/?post_type=column&#038;p=5314"},"modified":"2023-10-27T16:51:25","modified_gmt":"2023-10-27T07:51:25","slug":"escalation-flow","status":"publish","type":"column","link":"https:\/\/dgloss.co.jp\/en\/column\/escalation-flow\/","title":{"rendered":"\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u30d5\u30ed\u30fc\u3068\u306f\uff1f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306e\u610f\u5473\u3084\u4f5c\u308a\u65b9\u30fb3\u3064\u306e\u30eb\u30fc\u30eb\u3092\u89e3\u8aac"},"content":{"rendered":"\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/dgloss.co.jp\/wp\/wp-content\/uploads\/2023\/10\/Customer-service-5.jpg\" alt=\"\" class=\"wp-image-5349\" width=\"838\" height=\"472\" srcset=\"https:\/\/dgloss.co.jp\/en\/wp-content\/uploads\/sites\/2\/2023\/10\/Customer-service-5.jpg 700w, https:\/\/dgloss.co.jp\/en\/wp-content\/uploads\/sites\/2\/2023\/10\/Customer-service-5-300x169.jpg 300w\" sizes=\"auto, (max-width: 838px) 100vw, 838px\" 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class=\"wp-block-heading\">\u305d\u3082\u305d\u3082\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3068\u306f\uff1f<\/h2>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"509\" data-id=\"5350\" src=\"https:\/\/dgloss.co.jp\/wp\/wp-content\/uploads\/2023\/10\/callcenter-2.jpg\" alt=\"\" class=\"wp-image-5350\" srcset=\"https:\/\/dgloss.co.jp\/en\/wp-content\/uploads\/sites\/2\/2023\/10\/callcenter-2.jpg 700w, https:\/\/dgloss.co.jp\/en\/wp-content\/uploads\/sites\/2\/2023\/10\/callcenter-2-300x218.jpg 300w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" 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color=\"#137BAE\">\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u5bfe\u5fdc\u3057\u304d\u308c\u306a\u3044\u3068\u304d\u306b\u3001\u4e0a\u53f8\u3078\u5bfe\u5fdc\u3092\u5f15\u304d\u7d99\u3050\u3053\u3068<\/font><\/strong>\u3067\u3059<\/p>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u7dca\u6025\u6027\u304c\u3042\u308b\u30b1\u30fc\u30b9\u3082\u3057\u304f\u306f\u53d7\u96fb\u3057\u305f\u30b9\u30bf\u30c3\u30d5\u3067\u306f\u5bfe\u5fdc\u3067\u304d\u306a\u3044\u5834\u5408\u306b\u6d3b\u7528\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u7dca\u6025\u6027\u306e\u9ad8\u3044\u6848\u4ef6\u3092\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u81ea\u8eab\u3067\u5bfe\u51e6\u3057\u3088\u3046\u3068\u3059\u308c\u3070\u3001\u30c8\u30e9\u30d6\u30eb\u306b\u767a\u5c55\u3057\u304b\u306d\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<p>\u7279\u306b<strong>\u30af\u30ec\u30fc\u30e0\u5bfe\u5fdc\u3067\u306f\u3001\u8fc5\u901f\u306a\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u304c\u6c42\u3081\u3089\u308c\u307e\u3059<\/strong>\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30d3\u30b8\u30cd\u30b9\u4e0a\u306e\u610f\u5473<\/h3>\n\n\n\n<p>\u30d3\u30b8\u30cd\u30b9\u3067\u306e\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u306f\u3001<strong><font 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has-nested-images columns-default is-cropped wp-block-gallery-2 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"467\" data-id=\"5351\" src=\"https:\/\/dgloss.co.jp\/wp\/wp-content\/uploads\/2023\/10\/word-3.jpg\" alt=\"\" class=\"wp-image-5351\" srcset=\"https:\/\/dgloss.co.jp\/en\/wp-content\/uploads\/sites\/2\/2023\/10\/word-3.jpg 700w, https:\/\/dgloss.co.jp\/en\/wp-content\/uploads\/sites\/2\/2023\/10\/word-3-300x200.jpg 300w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/figure>\n<\/figure>\n\n\n\n<p>\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u30d5\u30ed\u30fc\u306f\u3001\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u3069\u306e\u3088\u3046\u306a\u624b\u9806\u3067\u884c\u3046\u306e\u304b\u3001\u305d\u306e\u4e00\u9023\u306e\u6d41\u308c\u3092\u610f\u5473\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong><font color=\"#137BAE\">\u300c\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u30b7\u30b9\u30c6\u30e0\u5316\u3059\u308b\u300d<\/font><\/strong>\u3068\u30a4\u30e1\u30fc\u30b8\u3057\u3084\u3059\u3044\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u8a73\u3057\u3044\u624b\u9806\u306b\u3064\u3044\u3066\u306f\u5f8c\u8ff0\u3057\u307e\u3059\u304c\u3001\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u30d5\u30ed\u30fc\u3092\u6d3b\u7528\u3059\u308c\u3070\u3001\u7dca\u6025\u6027\u304c\u9ad8\u3044\u6848\u4ef6\u3067\u3082\u30b9\u30e0\u30fc\u30ba\u306b\u5bfe\u51e6\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u30b9\u30e0\u30fc\u30ba\u306b\u5b9f\u65bd\u3059\u308b\u30dd\u30a4\u30f3\u30c8<\/h2>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-3 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"473\" data-id=\"5352\" src=\"https:\/\/dgloss.co.jp\/wp\/wp-content\/uploads\/2023\/10\/Customer-service-8.jpg\" alt=\"\" class=\"wp-image-5352\" srcset=\"https:\/\/dgloss.co.jp\/en\/wp-content\/uploads\/sites\/2\/2023\/10\/Customer-service-8.jpg 700w, https:\/\/dgloss.co.jp\/en\/wp-content\/uploads\/sites\/2\/2023\/10\/Customer-service-8-300x203.jpg 300w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/figure>\n<\/figure>\n\n\n\n<p>\u305d\u308c\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u30b9\u30e0\u30fc\u30ba\u306b\u3059\u308b\u30dd\u30a4\u30f3\u30c8\u30925\u3064\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<ol 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class=\"wp-block-heading\">\u5831\u544a\u3057\u305f\u62c5\u5f53\u8005\u306b\u8cac\u4efb\u306f\u554f\u308f\u306a\u3044<\/h3>\n\n\n\n<p>\u5831\u544a\u3057\u305f\u62c5\u5f53\u8005\u306e\u8cac\u4efb\u3092\u554f\u308f\u306a\u3044\u30eb\u30fc\u30eb\u3082\u6b20\u304b\u305b\u307e\u305b\u3093\u3002<strong>\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u5f8c\u306f\u5f15\u304d\u7d99\u3044\u3060\u76f8\u624b\u304c\u5168\u8cac\u4efb\u3092\u8ca0\u3044\u307e\u3059<\/strong>\u3002<\/p>\n\n\n\n<p>\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u5b9f\u65bd\u3057\u305f\u969b\u306b\u3001\u5831\u544a\u304c\u8cac\u4efb\u3092\u554f\u308f\u308c\u308c\u3070\u3001\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u8e8a\u8e87\u3057\u3066\u3057\u307e\u3046\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u305d\u306e\u7d50\u679c\u30c8\u30e9\u30d6\u30eb\u306b\u767a\u5c55\u3059\u308c\u3070\u3001\u4f01\u696d\u306e\u30a4\u30e1\u30fc\u30b8\u3092\u640d\u306a\u3044\u304b\u306d\u307e\u305b\u3093\u3002<strong><font color=\"#137BAE\">\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u5831\u544a\u3057\u3084\u3059\u3044\u74b0\u5883\u3065\u304f\u308a\u3092\u610f\u8b58<\/font><\/strong>\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3059\u308b\u65b9\u6cd5\u3092\u660e\u78ba\u306b\u3059\u308b<\/h3>\n\n\n\n<p>\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u65b9\u6cd5\u3092\u660e\u78ba\u5316\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u7dca\u6025\u6027\u304c\u9ad8\u3044\u5834\u5408\uff1a\u96fb\u8a71<\/li>\n\n\n\n<li>\u5c65\u6b74\u3092\u6b8b\u3059\u5fc5\u8981\u304c\u3042\u308b\uff1a\u30e1\u30fc\u30eb<\/li>\n\n\n\n<li>\u8fc5\u901f\u306b\u5831\u544a\u3057\u3064\u3064\u5c65\u6b74\u3082\u6b8b\u3057\u305f\u3044\uff1a\u793e\u5185\u30c1\u30e3\u30c3\u30c8<\/li>\n<\/ul>\n\n\n\n<p>\u3053\u306e\u3088\u3046\u306b\u3001<strong>\u65b9\u6cd5\u3092\u660e\u78ba\u5316\u3057\u3066\u304a\u304f\u3068\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u8ff7\u3046\u3053\u3068\u306a\u304f\u30b9\u30e0\u30fc\u30ba\u306b\u5bfe\u5fdc<\/strong>\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u793e\u5185\u3067\u5171\u6709\u3057\u3066\u5b9a\u671f\u7684\u306b\u898b\u76f4\u3059<\/h3>\n\n\n\n<p>\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u30d5\u30ed\u30fc\u306f\u3001<strong><font color=\"#137BAE\">\u5b9a\u671f\u7684\u306b\u898b\u76f4\u3057\u3001\u305d\u306e\u90fd\u5ea6\u793e\u5185\u3067\u5171\u6709<\/font><\/strong>\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u306f\u3001\u6bce\u65e5\u591a\u304f\u306e\u554f\u3044\u5408\u308f\u305b\u3084\u610f\u898b\u304c\u5bc4\u305b\u3089\u308c\u307e\u3059\u3002\u696d\u52d9\u306e\u5de5\u7a0b\u3067\u306f\u3001\u65b0\u305f\u306b\u8ffd\u52a0\u3057\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u30eb\u30fc\u30eb\u3084\u624b\u9806\u304c\u751f\u3058\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u5b9a\u671f\u7684\u306b\u898b\u76f4\u3057\u793e\u5185\u3067\u5171\u6709\u3057\u3066\u304a\u3051\u3070\u3001<strong>\u65b0\u4eba\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u80b2\u6210\u306b\u3082\u6d3b\u7528\u3067\u304d\u308b<\/strong>\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h2 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class=\"wp-block-heading\">\u5bfe\u8c61\u306e\u30ec\u30d9\u30eb\u5206\u3051\u3092\u3059\u308b<\/h3>\n\n\n\n<p>\u6b21\u306b\u3001\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u3084\u7dca\u6025\u6027\u306b\u5fdc\u3058\u3066\u3001\u5831\u544a\u3059\u308b\u5bfe\u8c61\u3092\u30ec\u30d9\u30eb\u5206\u3051\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<ul 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