{"id":5642,"date":"2023-11-22T18:17:53","date_gmt":"2023-11-22T09:17:53","guid":{"rendered":"https:\/\/dgloss.co.jp\/?post_type=column&#038;p=5642"},"modified":"2023-11-24T20:33:27","modified_gmt":"2023-11-24T11:33:27","slug":"acw","status":"publish","type":"column","link":"https:\/\/dgloss.co.jp\/en\/column\/acw\/","title":{"rendered":"ACW\uff08\u5e73\u5747\u5f8c\u51e6\u7406\u6642\u9593\uff09\u3068\u306f\uff1f\u610f\u5473\u3084\u91cd\u8981\u6027\u30fb3\u3064\u306e\u77ed\u7e2e\u65b9\u6cd5\u3092\u89e3\u8aac"},"content":{"rendered":"\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"640\" height=\"427\" data-id=\"5548\" src=\"https:\/\/dgloss.co.jp\/wp\/wp-content\/uploads\/2023\/11\/image-13.jpeg\" alt=\"\" class=\"wp-image-5548\" srcset=\"https:\/\/dgloss.co.jp\/en\/wp-content\/uploads\/sites\/2\/2023\/11\/image-13.jpeg 640w, https:\/\/dgloss.co.jp\/en\/wp-content\/uploads\/sites\/2\/2023\/11\/image-13-300x200.jpeg 300w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/figure>\n<\/figure>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308bACW\uff08\u5e73\u5747\u5f8c\u51e6\u7406\u6642\u9593\uff09\u306f\u3001\u5fdc\u5bfe\u54c1\u8cea\u306e\u6539\u5584\u3084\u5411\u4e0a\u306b\u6b20\u304b\u305b\u306a\u3044\u6307\u6a19\u3067\u3059\u3002ACW\u304c\u9577\u304f\u306a\u308c\u3070\u5fdc\u5bfe\u54c1\u8cea\u306e\u4f4e\u4e0b\u306b\u3064\u306a\u304c\u308a\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3084\u4f01\u696d\u306e\u4fe1\u983c\u306b\u3082\u5f71\u97ff\u3057\u304b\u306d\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<p>ACW\u3092\u6539\u5584\u3057\u306a\u3044\u307e\u307e\u3067\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3084\u751f\u7523\u6027\u306e\u4f4e\u4e0b\u306b\u3064\u306a\u304c\u308b\u6050\u308c\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306b\u304a\u3051\u308b\u6307\u6a19\u306b\u306f\u3001ACW\u306e\u4ed6\u306b\u3082ATT\u30fbAHT\u306a\u3069\u304c\u3042\u308a\u305d\u308c\u305e\u308c\u306b\u95a2\u4fc2\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u305d\u3053\u3067\u672c\u8a18\u4e8b\u3067\u306f\u3001<strong>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308bACW\u306e\u610f\u5473\u3084\u91cd\u8981\u6027<\/strong>\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002ACW\u3092\u77ed\u7e2e\u3059\u308b3\u3064\u306e\u65b9\u6cd5\u3082\u7d39\u4ecb\u3057\u307e\u3059\u306e\u3067\u3001\u305c\u3072\u53c2\u8003\u306b\u3057\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">ACW\u3068\u306f\u9867\u5ba2\u3068\u306e\u901a\u8a71\u5f8c\u306b\u304b\u304b\u308b\u5e73\u5747\u5f8c\u51e6\u7406\u6642\u9593\u306e\u3053\u3068<\/h2>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-2 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"394\" data-id=\"5677\" src=\"https:\/\/dgloss.co.jp\/wp\/wp-content\/uploads\/2023\/11\/Customer-service-14.jpg\" alt=\"\" class=\"wp-image-5677\" srcset=\"https:\/\/dgloss.co.jp\/en\/wp-content\/uploads\/sites\/2\/2023\/11\/Customer-service-14.jpg 700w, https:\/\/dgloss.co.jp\/en\/wp-content\/uploads\/sites\/2\/2023\/11\/Customer-service-14-300x169.jpg 300w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/figure>\n<\/figure>\n\n\n\n<p>ACW\uff08After Call Work\uff09\u3068\u306f\u3001<strong><font color=\"#137BAE\">\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u901a\u8a71\u3092\u7d42\u3048\u305f\u5f8c\u306b\u884c\u3046\u3001\u51e6\u7406\u306b\u304b\u304b\u308b\u5e73\u5747\u6642\u9593<\/font><\/strong>\u3092\u610f\u5473\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u696d\u52d9\u306f\u96fb\u8a71\u5bfe\u5fdc\u3060\u3051\u3067\u306a\u304f\u3001\u901a\u8a71\u5f8c\u306b\u901a\u8a71\u5185\u5bb9\u306e\u8a18\u9332\u3084\u6ce8\u6587\u51e6\u7406\u3001\u30af\u30ec\u30fc\u30e0\u304c\u3042\u3063\u305f\u5834\u5408\u306f\u305d\u306e\u5185\u5bb9\u3092\u30b7\u30b9\u30c6\u30e0\u306b\u5165\u529b\u3059\u308b\u696d\u52d9\u3082\u884c\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>ACW\u306f\u3053\u308c\u3089\u5168\u3066\u306e\u5f8c\u51e6\u7406\u306b\u304b\u304b\u308b\u6642\u9593\u3092\u8868\u3059\u6307\u6a19<\/strong>\u3067\u3059\u3002<\/p>\n\n\n\n<p>ACW\u304c\u9577\u304f\u306a\u308b\u307b\u3069\u3001\u751f\u7523\u6027\u3084\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u4f4e\u4e0b\u306b\u7e4b\u304c\u308b\u6050\u308c\u304c\u3042\u308a\u3001\u305d\u308c\u304c\u4f01\u696d\u30a4\u30e1\u30fc\u30b8\u306e\u4f4e\u4e0b\u306b\u3082\u3064\u306a\u304c\u308a\u304b\u306d\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<p>ACW\u306f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30b9\u30ad\u30eb\u306b\u3088\u3063\u3066\u3082\u7570\u306a\u308b\u3082\u306e\u306e\u3001ACW\u304c\u9577\u304f\u306a\u308a\u3084\u3059\u3044\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u3082\u696d\u52d9\u30d5\u30ed\u30fc\u3092\u898b\u76f4\u3059\u3053\u3068\u3067\u77ed\u7e2e\u5316\u3092\u56f3\u308c\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">ACW\uff08\u5e73\u5747\u5f8c\u51e6\u7406\u6642\u9593\uff09\u306e\u5e73\u5747\u5024<\/h2>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-3 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"394\" data-id=\"5678\" src=\"https:\/\/dgloss.co.jp\/wp\/wp-content\/uploads\/2023\/11\/Customer-service-9.jpg\" alt=\"\" class=\"wp-image-5678\" srcset=\"https:\/\/dgloss.co.jp\/en\/wp-content\/uploads\/sites\/2\/2023\/11\/Customer-service-9.jpg 700w, https:\/\/dgloss.co.jp\/en\/wp-content\/uploads\/sites\/2\/2023\/11\/Customer-service-9-300x169.jpg 300w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/figure>\n<\/figure>\n\n\n\n<p>\u307e\u305a\u3001<strong>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u696d\u52d9\u52b9\u7387\u5316\u306b\u95a2\u308f\u308b\u6307\u6a19\u306f\u3001\u4ee5\u4e0b\u306e3\u3064<\/strong>\u3067\u3059\u3002<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>ATT\uff08Average Talk Time\uff09\uff1a\u5e73\u5747\u901a\u8a71\u6642\u9593<\/li>\n\n\n\n<li>ACW\uff08\uff08After Call Work\uff09\uff1a\u5e73\u5747\u5f8c\u51e6\u7406\u6642\u9593<\/li>\n\n\n\n<li>AHT\uff08Average Handling Time\uff09\uff1a\u901a\u8a71\u304b\u3089\u5f8c\u51e6\u7406\u307e\u3067\u306e\u5e73\u5747\u6642\u9593<\/li>\n<\/ol>\n\n\n\n<p>ATT\u306f\u3001\u9867\u5ba2\u3068\u901a\u8a71\u3059\u308b\u5e73\u5747\u6642\u9593\u3067\u3059\u3002AHT\u306f\u3001ATT\u3068ACW\u306e\u5408\u8a08\u3092\u8868\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>ACW\u306e\u5e73\u5747\u5024\u306f\u3001<strong><font color=\"#137BAE\">\u300c\u5f8c\u51e6\u7406\u6642\u9593\u306e\u5408\u8a08\u00f7\u5bfe\u5fdc\u4ef6\u6570\u300d\u306e\u8a08\u7b97\u5f0f\u3067\u7b97\u51fa<\/font><\/strong>\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u767d\u66f82015\u304c\u307e\u3068\u3081\u305f\u30c7\u30fc\u30bf\u3067\u306f\u3001ACW\u5e73\u5747\u5024\u306f5,3\u5206\u30023\u5206\uff5e5\u5206\u304c\u7d043\u5272\u30013\u5206\u672a\u6e80\u306f\u7d042\u5272\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u304c\u3001\u305d\u306e\u9593\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u96fb\u8a71\u306b\u5bfe\u5fdc\u3067\u304d\u306a\u3044\u72b6\u614b\u3067\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">ACW\uff08\u5e73\u5747\u5f8c\u51e6\u7406\u6642\u9593\uff09\u306e\u77ed\u7e2e\u304c\u91cd\u8981\u306a\u7406\u7531<\/h2>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-4 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"394\" data-id=\"5679\" src=\"https:\/\/dgloss.co.jp\/wp\/wp-content\/uploads\/2023\/11\/pointcheck-3.jpg\" alt=\"\" class=\"wp-image-5679\" srcset=\"https:\/\/dgloss.co.jp\/en\/wp-content\/uploads\/sites\/2\/2023\/11\/pointcheck-3.jpg 700w, https:\/\/dgloss.co.jp\/en\/wp-content\/uploads\/sites\/2\/2023\/11\/pointcheck-3-300x169.jpg 300w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/figure>\n<\/figure>\n\n\n\n<p>ACW\u3092\u77ed\u7e2e\u3057\u306a\u3051\u308c\u3070\u3001<strong><font color=\"red\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u4f4e\u4e0b\u306b\u3064\u306a\u304c\u308a\u307e\u3059<\/font><\/strong>\u3002<\/p>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u96fb\u8a71\u3092\u304b\u3051\u305f\u9867\u5ba2\u304c\u3044\u3066\u3082\u3001<strong>ACW\u306b\u6642\u9593\u304c\u304b\u304b\u3063\u3066\u3044\u308c\u3070\u305d\u306e\u9593\u3001\u9867\u5ba2\u306e\u5f85\u3061\u6642\u9593\u304c\u5897\u3048\u308b<\/strong>\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u30af\u30ec\u30fc\u30e0\u5bfe\u5fdc\u3060\u3063\u305f\u5834\u5408\u306f\u3001\u5f85\u305f\u3055\u308c\u308b\u307b\u3069\u4e0d\u6e80\u304c\u9ad8\u307e\u308a\u3001\u91cd\u5927\u306a\u30af\u30ec\u30fc\u30e0\u306b\u767a\u5c55\u3059\u308b\u6050\u308c\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u5f8c\u51e6\u7406\u3092\u7d42\u3048\u308b\u307e\u3067\u3001\u624b\u304c\u585e\u304c\u3063\u305f\u72b6\u614b\u306a\u306e\u3067\u96fb\u8a71\u306b\u5bfe\u5fdc\u3067\u304d\u307e\u305b\u3093\u3002<strong>ACW\u304c\u9577\u5f15\u304f\u3053\u3068\u3067\u3001\u6a5f\u4f1a\u640d\u5931\u306e\u30ea\u30b9\u30af\u3082\u9ad8\u307e\u308a\u307e\u3059<\/strong>\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">ACW\uff08\u5e73\u5747\u5f8c\u51e6\u7406\u6642\u9593\uff09\u304c\u9577\u671f\u5316\u3059\u308b3\u3064\u306e\u539f\u56e0<\/h2>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-5 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"467\" data-id=\"5680\" src=\"https:\/\/dgloss.co.jp\/wp\/wp-content\/uploads\/2023\/11\/tel-2.jpg\" alt=\"\" class=\"wp-image-5680\" srcset=\"https:\/\/dgloss.co.jp\/en\/wp-content\/uploads\/sites\/2\/2023\/11\/tel-2.jpg 700w, https:\/\/dgloss.co.jp\/en\/wp-content\/uploads\/sites\/2\/2023\/11\/tel-2-300x200.jpg 300w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/figure>\n<\/figure>\n\n\n\n<p>\u305d\u308c\u3067\u306f\u3001ACW\u304c\u9577\u671f\u5316\u3059\u308b\u539f\u56e0\u30923\u3064\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3054\u3068\u306b\u30b9\u30ad\u30eb\u30fb\u7d4c\u9a13\u304c\u7570\u306a\u308b<\/li>\n\n\n\n<li>\u30de\u30cb\u30e5\u30a2\u30eb\u3084FAQ\u304c\u6574\u5099\u3055\u308c\u3066\u3044\u306a\u3044<\/li>\n\n\n\n<li>\u5f8c\u51e6\u7406\u306e\u30d5\u30ed\u30fc\u304c\u8907\u96d1\u5316\u3057\u3066\u3044\u308b<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3054\u3068\u306b\u30b9\u30ad\u30eb\u30fb\u7d4c\u9a13\u304c\u7570\u306a\u308b<\/h3>\n\n\n\n<p>ACW\u304c\u9577\u671f\u5316\u3059\u308b\u539f\u56e0\u3068\u3057\u3066\u307e\u305a\u6319\u3052\u3089\u308c\u308b\u306e\u304c\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3054\u3068\u306e\u30b9\u30ad\u30eb\u3084\u7d4c\u9a13\u306e\u9055\u3044\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u7d4c\u9a13\u8c4a\u5bcc\u306a\u30d9\u30c6\u30e9\u30f3\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3067\u3042\u308c\u3070\u3001\u5f8c\u51e6\u7406\u306b\u306f\u305d\u308c\u307b\u3069\u6642\u9593\u306f\u304b\u304b\u3089\u306a\u3044\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u3057\u304b\u3057\u3001<strong>\u7d4c\u9a13\u3084\u30b9\u30ad\u30eb\u306b\u4e4f\u3057\u3044\u65b0\u4eba\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u3001\u5f8c\u51e6\u7406\u306b\u6642\u9593\u304c\u304b\u304b\u308b\u50be\u5411<\/strong>\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5168\u4f53\u3067\u8003\u3048\u305f\u5834\u5408\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3054\u3068\u306e\u30b9\u30ad\u30eb\u3084\u7d4c\u9a13\u306e\u5dee\u304c\u751f\u3058\u308b\u306e\u304cACW\u9577\u671f\u5316\u306e\u539f\u56e0\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30de\u30cb\u30e5\u30a2\u30eb\u3084FAQ\u304c\u6574\u5099\u3055\u308c\u3066\u3044\u306a\u3044<\/h3>\n\n\n\n<p>\u30de\u30cb\u30e5\u30a2\u30eb\u3084FAQ\u304c\u6574\u5099\u3055\u308c\u3066\u3044\u306a\u3044\u306e\u3082\u539f\u56e0\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u65b0\u4eba\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u81ea\u8eab\u304c\u5bfe\u5fdc\u3067\u304d\u306a\u3044\u5834\u5408\u306f\u3001\u4e0a\u53f8\u306e\u6307\u793a\u3092\u4ef0\u3050\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u4e0a\u53f8\u306e\u624b\u304c\u585e\u304c\u3063\u3066\u3044\u305f\u308a\u96e2\u5e2d\u4e2d\u3060\u3063\u305f\u308a\u3059\u308c\u3070\u3001\u305d\u306e\u9593\u306f\u554f\u984c\u3092\u89e3\u6c7a\u3067\u304d\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<p>\u305d\u3053\u3067\u3001<strong><font color=\"#137BAE\">\u30de\u30cb\u30e5\u30a2\u30eb\u3084FAQ\u304c\u6574\u5099\u3055\u308c\u3066\u3044\u308c\u3070\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u81ea\u8eab\u3067\u89e3\u6c7a\u3067\u304d\u307e\u3059<\/font><\/strong>\u3002<\/p>\n\n\n\n<p>\u7591\u554f\u3092\u89e3\u6c7a\u3067\u304d\u308c\u3070\u81ea\u4fe1\u306b\u306a\u308a\u3001<strong>\u77e5\u8b58\u3068\u3057\u3066\u84c4\u7a4d\u3055\u308c\u308c\u3070\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30b9\u30ad\u30eb\u30a2\u30c3\u30d7\u306b\u3082\u3064\u306a\u304c\u308b<\/strong>\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u5f8c\u51e6\u7406\u306e\u30d5\u30ed\u30fc\u304c\u8907\u96d1\u5316\u3057\u3066\u3044\u308b<\/h3>\n\n\n\n<p>\u5f8c\u51e6\u7406\u306e\u30d5\u30ed\u30fc\u304c\u8907\u96d1\u5316\u3057\u3066\u3044\u308b\u306e\u3082ACW\u304c\u9577\u671f\u5316\u3059\u308b\u539f\u56e0\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306f\u7169\u96d1\u5316\u3057\u3084\u3059\u304f\u3001<strong><font color=\"#137BAE\">\u696d\u52d9\u91cf\u304c\u591a\u3044\u305f\u3081\u3069\u3046\u3057\u3066\u3082\u30d5\u30ed\u30fc\u304c\u8907\u96d1\u5316\u3057\u3084\u3059\u3044\u50be\u5411<\/font><\/strong>\u306b\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30d5\u30ed\u30fc\u306f\u696d\u52d9\u3092\u53ef\u8996\u5316\u3059\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u3082\u306e\u3067\u3059\u3002\u3057\u304b\u3057\u3001<strong>\u5185\u5bb9\u304c\u5206\u304b\u308a\u3065\u3089\u304b\u3063\u305f\u308a\u3001\u7121\u99c4\u306a\u624b\u9806\u304c\u542b\u307e\u308c\u3066\u3044\u305f\u308a\u3059\u308c\u3070\u8907\u96d1\u5316\u306f\u907f\u3051\u3089\u308c\u307e\u305b\u3093<\/strong>\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">ACW\uff08\u5e73\u5747\u5f8c\u51e6\u7406\u6642\u9593\uff09\u3092\u77ed\u7e2e\u3059\u308b3\u3064\u306e\u30dd\u30a4\u30f3\u30c8<\/h2>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-6 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"467\" data-id=\"5681\" src=\"https:\/\/dgloss.co.jp\/wp\/wp-content\/uploads\/2023\/11\/operator-4.jpg\" alt=\"\" class=\"wp-image-5681\" srcset=\"https:\/\/dgloss.co.jp\/en\/wp-content\/uploads\/sites\/2\/2023\/11\/operator-4.jpg 700w, https:\/\/dgloss.co.jp\/en\/wp-content\/uploads\/sites\/2\/2023\/11\/operator-4-300x200.jpg 300w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/figure>\n<\/figure>\n\n\n\n<p>\u7d9a\u3044\u3066\u3001ACW\u3092\u77ed\u7e2e\u3059\u308b\u305f\u3081\u306e\u30dd\u30a4\u30f3\u30c8\u30923\u3064\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u6559\u80b2\u3092\u5fb9\u5e95\u3059\u308b<\/li>\n\n\n\n<li>\u5f8c\u51e6\u7406\u306e\u30d5\u30ed\u30fc\u3092\u898b\u76f4\u3057\u3066\u6539\u5584\u3059\u308b<\/li>\n\n\n\n<li>\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3059\u308b<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u6559\u80b2\u3092\u5fb9\u5e95\u3059\u308b<\/h3>\n\n\n\n<p>\u307e\u305a\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u6559\u80b2\u3092\u5fb9\u5e95\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u7279\u306b\u3001<strong><font color=\"#137BAE\">\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3054\u3068\u306e\u30b9\u30ad\u30eb\u3084\u7d4c\u9a13\u306b\u5dee\u304c\u3042\u308b\u5834\u5408\u306f\u3001\u5dee\u3092\u7e2e\u3081\u308b\u3053\u3068\u304c\u91cd\u8981<\/font><\/strong>\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u65b0\u4eba\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u6559\u80b2\u306b\u6ce8\u529b\u3059\u308c\u3070\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5168\u4f53\u306e\u5e95\u4e0a\u3052\u306b\u306a\u308aACW\u306e\u77ed\u7e2e\u5316\u3092\u56f3\u308c\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u6559\u80b2\u4f53\u5236\u3092\u6574\u5099\u3059\u308c\u3070\u3001<strong>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u30b9\u30ad\u30eb\u30a2\u30c3\u30d7\u3060\u3051\u3067\u306a\u304f\u3001\u96e2\u8077\u7387\u306e\u4f4e\u4e0b\u306b\u3064\u306a\u304c\u308b\u3068\u3044\u3063\u305f\u52b9\u679c\u3082\u671f\u5f85<\/strong>\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u5f8c\u51e6\u7406\u306e\u30d5\u30ed\u30fc\u3092\u898b\u76f4\u3057\u3066\u6539\u5584\u3059\u308b<\/h3>\n\n\n\n<p>\u51e6\u7406\u5f8c\u306e\u30d5\u30ed\u30fc\u3092\u898b\u76f4\u3057\u3066\u3001\u6539\u5584\u3059\u308b\u3053\u3068\u3082\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305a\u3001\u30d5\u30ed\u30fc\u5168\u4f53\u3092\u898b\u76f4\u3057\u3066\u3001\u7121\u99c4\u306a\u5de5\u7a0b\u304c\u306a\u3044\u304b\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044\u3002<strong><font color=\"#137BAE\">\u7121\u99c4\u3092\u7701\u304f\u3053\u3068\u3067\u30d5\u30ed\u30fc\u3092\u77ed\u7e2e\u5316\u3067\u304d\u307e\u3059<\/font><\/strong>\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001\u696d\u52d9\u5185\u5bb9\u306f\u5909\u308f\u308b\u3053\u3068\u3082\u3042\u308b\u305f\u3081\u3001\u30d5\u30ed\u30fc\u306f\u5b9a\u671f\u7684\u306b\u898b\u76f4\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p><strong>\u5e38\u306b\u6700\u9069\u5316\u3057\u3066\u304a\u3051\u3070\u3001ACW\u306e\u77ed\u7e2e\u306b\u3064\u306a\u304c\u308a\u307e\u3059<\/strong>\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3059\u308b<\/h3>\n\n\n\n<p>\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3059\u308b\u306e\u3082\u6709\u52b9\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u5c0e\u5165\u3055\u308c\u3066\u3044\u308b\u30b7\u30b9\u30c6\u30e0\u306b\u306f\u3001\u6b21\u306e\u3088\u3046\u306a\u3082\u306e\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>CRM\uff1a\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0<\/li>\n\n\n\n<li>CTI\uff1a\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u30fc\u3068\u96fb\u8a71\u30fbFAX\u3092\u7d71\u5408\u3059\u308b\u30b7\u30b9\u30c6\u30e0<\/li>\n<\/ul>\n\n\n\n<p>\u305d\u308c\u307e\u3067<strong>\u624b\u4f5c\u696d\u3067\u884c\u3063\u3066\u3044\u305f\u696d\u52d9\u3092\u30b7\u30b9\u30c6\u30e0\u5316\u3059\u308c\u3070\u3001\u696d\u52d9\u52b9\u7387\u304c\u4e0a\u304c\u308a\u307e\u3059<\/strong>\u3002<\/p>\n\n\n\n<p>\u4ed6\u306b\u3082\u3001\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u6a5f\u80fd\u3092\u6d3b\u7528\u3059\u308c\u3070\u3001\u7ba1\u7406\u8005\u304c\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u72b6\u6cc1\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u628a\u63e1\u3067\u304d\u308b\u306e\u304c\u30dd\u30a4\u30f3\u30c8\u3067\u3059\u3002<\/p>\n\n\n\n<p>ACW\u306b\u6642\u9593\u304c\u304b\u304b\u308b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u76f4\u63a5\u6307\u793a\u304c\u3067\u304d\u308b\u306e\u3067\u3001<strong>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5fc3\u7406\u8ca0\u62c5\u3092\u8efd\u6e1b\u3059\u308b\u52b9\u679c\u304c\u671f\u5f85<\/strong>\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">ACW\uff08\u5e73\u5747\u5f8c\u51e6\u7406\u6642\u9593\uff09\u77ed\u7e2e\u306e\u30e1\u30ea\u30c3\u30c83\u3064<\/h2>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-7 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"467\" data-id=\"5682\" src=\"https:\/\/dgloss.co.jp\/wp\/wp-content\/uploads\/2023\/11\/tel-6.jpg\" alt=\"\" class=\"wp-image-5682\" srcset=\"https:\/\/dgloss.co.jp\/en\/wp-content\/uploads\/sites\/2\/2023\/11\/tel-6.jpg 700w, https:\/\/dgloss.co.jp\/en\/wp-content\/uploads\/sites\/2\/2023\/11\/tel-6-300x200.jpg 300w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/figure>\n<\/figure>\n\n\n\n<p>\u3067\u306f\u6700\u5f8c\u306b\u3001ACW\u306e\u77ed\u7e2e\u5316\u3067\u751f\u307e\u308c\u308b3\u3064\u306e\u30e1\u30ea\u30c3\u30c8\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>\u751f\u7523\u6027\u304c\u5411\u4e0a\u3059\u308b<\/li>\n\n\n\n<li>\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308b<\/li>\n\n\n\n<li>\u30b3\u30b9\u30c8\u3092\u524a\u6e1b\u3067\u304d\u308b<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">\u751f\u7523\u6027\u304c\u5411\u4e0a\u3059\u308b<\/h3>\n\n\n\n<p>\u307e\u305a\u3001\u751f\u7523\u6027\u304c\u5411\u4e0a\u3059\u308b\u52b9\u679c\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>ACW\u306b\u304b\u304b\u308b\u6642\u9593\u304c\u9577\u3044\u307b\u3069\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c1\u65e5\u3042\u305f\u308a\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u4ef6\u6570\u3082\u6e1b\u308b\u6050\u308c\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong><font 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