{"id":5643,"date":"2023-11-24T20:34:54","date_gmt":"2023-11-24T11:34:54","guid":{"rendered":"https:\/\/dgloss.co.jp\/?post_type=column&#038;p=5643"},"modified":"2023-11-24T20:34:54","modified_gmt":"2023-11-24T11:34:54","slug":"callcenter-aht","status":"publish","type":"column","link":"https:\/\/dgloss.co.jp\/en\/column\/callcenter-aht\/","title":{"rendered":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eAHT\uff08\u5e73\u5747\u51e6\u7406\u6642\u9593\uff09\u3068\u306f\uff1f\u610f\u5473\u3084\u8a08\u7b97\u5f0f\u30fb\u77ed\u7e2e\u65b9\u6cd5\u307e\u3067\u89e3\u8aac"},"content":{"rendered":"\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"465\" src=\"https:\/\/dgloss.co.jp\/wp\/wp-content\/uploads\/2023\/10\/operator-3.jpg\" alt=\"\" class=\"wp-image-5364\" srcset=\"https:\/\/dgloss.co.jp\/en\/wp-content\/uploads\/sites\/2\/2023\/10\/operator-3.jpg 700w, https:\/\/dgloss.co.jp\/en\/wp-content\/uploads\/sites\/2\/2023\/10\/operator-3-300x199.jpg 300w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" 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class=\"wp-block-heading\">AHT\u3068\u306f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u901a\u8a71\u958b\u59cb\u304b\u3089\u5f8c\u51e6\u7406\u307e\u3067\u306e\u5bfe\u5fdc\u6642\u9593\u306e\u5e73\u5747\u5024<\/h2>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"467\" data-id=\"5672\" src=\"https:\/\/dgloss.co.jp\/wp\/wp-content\/uploads\/2023\/11\/Customer-service-18.jpg\" alt=\"\" class=\"wp-image-5672\" srcset=\"https:\/\/dgloss.co.jp\/en\/wp-content\/uploads\/sites\/2\/2023\/11\/Customer-service-18.jpg 700w, https:\/\/dgloss.co.jp\/en\/wp-content\/uploads\/sites\/2\/2023\/11\/Customer-service-18-300x200.jpg 300w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" 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color=\"#137BAE\">\u96fb\u8a71\u3092\u53d7\u3051\u3066\u304b\u3089\u3001\u5f8c\u51e6\u7406\u3092\u7d42\u3048\u308b\u307e\u3067\u306e\u5bfe\u5fdc\u6642\u9593\u306e\u5e73\u5747\u5024\u3092\u8868\u3059\u6307\u6a19<\/font><\/strong>\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u306f\u3001\u65e5\u3005\u6570\u5341\u301c\u6570\u767e\u4ef6\u3082\u306e\u96fb\u8a71\u304c\u304b\u304b\u3063\u3066\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>1\u4ef6\u30675\u5206\uff5e10\u5206\u7a0b\u5ea6\u306a\u3089\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc1\u4eba\u306b\u3064\u304d1\u65e5\u306b30\u4ef6\uff5e40\u4ef6\u306e\u5bfe\u5fdc\u304c\u53ef\u80fd\u3067\u3059\u3002\u3057\u304b\u3057\u30011\u4ef6\u3042\u305f\u308a20\u5206\uff5e30\u5206\u307e\u305f\u306f\u3001\u305d\u308c\u4ee5\u4e0a\u306e\u6642\u9593\u304c\u304b\u304b\u308b\u3053\u3068\u3082\u3042\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>1\u4ef6\u3042\u305f\u308a\u306b\u304b\u304b\u308b\u6642\u9593\u304c\u9577\u304f\u306a\u308b\u307b\u3069\u30011\u65e5\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u4ef6\u6570\u304c\u6e1b\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u751f\u7523\u6027\u3092\u91cd\u8996\u3059\u308b\u306a\u3089\u3001AHT\u306e\u77ed\u7e2e\u5316\u304c\u6b20\u304b\u305b\u307e\u305b\u3093<\/strong>\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">AHT\uff08\u5e73\u5747\u51e6\u7406\u6642\u9593\uff09\u306e\u8a08\u7b97\u5f0f\u306fATT\uff0bACW<\/h2>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-2 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"640\" height=\"427\" data-id=\"5219\" src=\"https:\/\/dgloss.co.jp\/wp\/wp-content\/uploads\/2023\/10\/image-8.jpeg\" alt=\"\" class=\"wp-image-5219\" srcset=\"https:\/\/dgloss.co.jp\/en\/wp-content\/uploads\/sites\/2\/2023\/10\/image-8.jpeg 640w, https:\/\/dgloss.co.jp\/en\/wp-content\/uploads\/sites\/2\/2023\/10\/image-8-300x200.jpeg 300w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" 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class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"467\" src=\"https:\/\/dgloss.co.jp\/wp\/wp-content\/uploads\/2023\/11\/Customer-service-13.jpg\" alt=\"\" class=\"wp-image-5673\" srcset=\"https:\/\/dgloss.co.jp\/en\/wp-content\/uploads\/sites\/2\/2023\/11\/Customer-service-13.jpg 700w, https:\/\/dgloss.co.jp\/en\/wp-content\/uploads\/sites\/2\/2023\/11\/Customer-service-13-300x200.jpg 300w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/figure>\n\n\n\n<p>AHT\u306e\u9069\u5207\u5024\u306f\u3001<strong><font color=\"#137BAE\">\u7d046\u5206\u304c\u76ee\u5b89<\/font><\/strong>\u3068\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>1\u4ef6\u3042\u305f\u308a\u306e\u6642\u9593\u304c\u77ed\u3044\u307b\u3069\u751f\u7523\u6027\u306f\u5411\u4e0a\u3057\u307e\u3059\u304c\u3001\u77ed\u3059\u304e\u308b\u3068\u5bfe\u5fdc\u304c\u96d1\u306b\u306a\u308a\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u4f4e\u4e0b\u306b\u3064\u306a\u304c\u308b\u6050\u308c\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u65e9\u304f\u901a\u8a71\u3092\u7d42\u308f\u3089\u305b\u3088\u3046\u3068\u6a5f\u68b0\u7684\u306a\u5bfe\u5fdc\u306b\u306a\u308c\u3070\u3001\u9867\u5ba2\u306f\u51b7\u305f\u3044\u3068\u611f\u3058\u308b\u3067\u3057\u3087\u3046\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5bfe\u5fdc\u306b\u4e0d\u6e80\u3092\u6301\u3066\u3070\u3001\u30af\u30ec\u30fc\u30e0\u306b\u767a\u5c55\u3059\u308b\u6050\u308c\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>AHT\u306e\u77ed\u7e2e\u5316\u3067<strong><font color=\"red\">\u751f\u7523\u6027\u304c\u5411\u4e0a\u3057\u3066\u3082\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u4f4e\u4e0b\u3059\u308c\u3070\u672c\u672b\u8ee2\u5012<\/font><\/strong>\u3067\u3059\u3002<\/p>\n\n\n\n<p>AHT\u306f\u77ed\u7e2e\u5316\u3059\u308b\u3053\u3068\u3082\u5927\u5207\u3067\u3059\u304c\u3001<strong>\u9867\u5ba2\u306b\u5bfe\u3057\u3066\u8fc5\u901f\u304b\u3064\u4e01\u5be7\u306a\u5bfe\u5fdc\u3092\u5fc3\u304c\u3051\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059<\/strong>\u3002<\/p>\n\n\n\n<h2 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class=\"wp-block-heading\">\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u9867\u5ba2\u306e\u8cea\u554f\u306b\u56de\u7b54\u3067\u304d\u306a\u3044<\/h3>\n\n\n\n<p>AHT\u304c\u9577\u304f\u306a\u308b\u539f\u56e0\u3068\u3057\u3066\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u9867\u5ba2\u306e\u8cea\u554f\u306b\u56de\u7b54\u3067\u304d\u306a\u3044\u3053\u3068\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u7d4c\u9a13\u8c4a\u5bcc\u306a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306a\u3089\u3001\u8c4a\u5bcc\u306a\u77e5\u8b58\u3092\u6301\u3063\u3066\u3044\u308b\u306e\u3067\u8fc5\u901f\u306b\u56de\u7b54\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u7d4c\u9a13\u304c\u6d45\u304f\u77e5\u8b58\u3084\u30b9\u30ad\u30eb\u306b\u4e4f\u3057\u3044\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u3001<strong><font 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class=\"wp-block-heading\">\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5bfe\u5fdc\u30fb\u51e6\u7406\u696d\u52d9\u304c\u591a\u3044<\/h3>\n\n\n\n<p>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5bfe\u5fdc\u3084\u51e6\u7406\u696d\u52d9\u304c\u591a\u3044\u306e\u3082\u3001AHT\u304c\u9577\u304f\u306a\u308b\u539f\u56e0\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u696d\u52d9\u306f\u3001<strong><font color=\"red\">\u96fb\u8a71\u3078\u306e\u5bfe\u5fdc\u4ee5\u5916\u306b\u3082\u96fb\u8a71\u5f8c\u306e\u51e6\u7406\u3084\u4e0a\u53f8\u3078\u306e\u5831\u544a\u3001\u30b7\u30b9\u30c6\u30e0\u3078\u306e\u5165\u529b\u306a\u3069\u7169\u96d1\u5316\u3057\u3084\u3059\u3044\u306e\u304c\u7559\u610f\u70b9<\/font><\/strong>\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001<strong>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306f\u7169\u96d1\u5316\u3057\u3084\u3059\u304f\u696d\u52d9\u91cf\u3082\u591a\u3044<\/strong>\u305f\u3081\u3001\u30d5\u30ed\u30fc\u304c\u8907\u96d1\u5316\u3057\u3084\u3059\u3044\u3068\u3044\u3063\u305f\u8ab2\u984c\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30b9\u30ad\u30eb\u304c\u8db3\u308a\u306a\u3044<\/h3>\n\n\n\n<p>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u30b9\u30ad\u30eb\u306e\u30b9\u30ad\u30eb\u4e0d\u8db3\u3082\u8981\u56e0\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u306e\u5834\u5408\u306b\u8003\u3048\u3089\u308c\u308b\u306e\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u6559\u80b2\u4f53\u5236\u304c\u6574\u3063\u3066\u3044\u306a\u3044\u3053\u3068\u304c\u554f\u984c\u3068\u3057\u3066\u6319\u3052\u3089\u308c\u307e\u3059\u3002\u80cc\u666f\u306b\u306f<strong><font color=\"red\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u754c\u5168\u4f53\u306b\u5171\u901a\u3057\u3066\u3044\u308b\u3001\u6162\u6027\u7684\u306a\u4eba\u624b\u4e0d\u8db3\u3082\u95a2\u4fc2<\/font><\/strong>\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u52df\u96c6\u3092\u3057\u3066\u3082\u3001\u6559\u80b2\u4f53\u5236\u304c\u6574\u308f\u306a\u3044\u307e\u307e\u3067\u306f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u30b9\u30ad\u30eb\u306f\u8eab\u306b\u3064\u304d\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<p>\u30de\u30cb\u30e5\u30a2\u30eb\u3084FAQ\u3082\u6574\u5099\u3055\u308c\u3066\u3044\u306a\u3051\u308c\u3070\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u9867\u5ba2\u306e\u8cea\u554f\u306b\u5fdc\u3048\u3089\u308c\u305a\u3001\u305d\u306e\u7d50\u679cAHT\u304c\u9577\u304f\u306a\u3063\u3066\u3057\u307e\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308bAHT\u306e\u77ed\u7e2e\u65b9\u6cd55\u3064<\/h2>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-3 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"467\" data-id=\"5674\" src=\"https:\/\/dgloss.co.jp\/wp\/wp-content\/uploads\/2023\/11\/cole.jpg\" alt=\"\" class=\"wp-image-5674\" srcset=\"https:\/\/dgloss.co.jp\/en\/wp-content\/uploads\/sites\/2\/2023\/11\/cole.jpg 700w, https:\/\/dgloss.co.jp\/en\/wp-content\/uploads\/sites\/2\/2023\/11\/cole-300x200.jpg 300w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" 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class=\"wp-block-heading\">\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u6559\u80b2\u3092\u5fb9\u5e95\u3059\u308b<\/h3>\n\n\n\n<p>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u6559\u80b2\u3092\u5fb9\u5e95\u3057\u3001\u5fdc\u5bfe\u54c1\u8cea\u306e\u5411\u4e0a\u3092\u56f3\u308a\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u4eba\u6570\u3092\u5897\u3084\u3057\u3066\u3082\u3001<strong>\u30b9\u30ad\u30eb\u304c\u8db3\u308a\u306a\u3051\u308c\u3070AHT\u306e\u77ed\u7e2e\u306f\u5b9f\u73fe\u3067\u304d\u307e\u305b\u3093<\/strong>\u3002<\/p>\n\n\n\n<p>\u65b0\u4eba\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3092\u5bfe\u8c61\u306b\u3057\u305f\u7814\u4fee\u5236\u5ea6\u306e\u5c0e\u5165\u3084\u3001\u4e0a\u53f8\u3084\u7ba1\u7406\u8005\u3068\u306e1on1\u30df\u30fc\u30c6\u30a3\u30f3\u30b0\u306a\u3069\u3092\u5b9f\u65bd\u3059\u308b\u3068\u3044\u3044\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u65b0\u4eba\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30b9\u30ad\u30eb\u3092\u5e95\u4e0a\u3052\u3059\u308c\u3070\u3001<strong><font 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