{"id":5997,"date":"2023-12-24T17:09:59","date_gmt":"2023-12-24T08:09:59","guid":{"rendered":"https:\/\/dgloss.co.jp\/?post_type=column&p=5997"},"modified":"2023-12-24T17:09:59","modified_gmt":"2023-12-24T08:09:59","slug":"ivr","status":"publish","type":"column","link":"https:\/\/dgloss.co.jp\/en\/column\/ivr\/","title":{"rendered":"IVR\u3068\u306f\uff1f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u610f\u5473\u3084\u5c0e\u5165\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u30fb\u7a2e\u985e\u3092\u89e3\u8aac"},"content":{"rendered":"\n
\n
\"\"<\/figure>\n<\/figure>\n\n\n\n

\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u754c\u3067\u306f\u3001\u6162\u6027\u7684\u306a\u4eba\u6750\u4e0d\u8db3\u3068\u3044\u3046\u8ab2\u984c\u306b\u76f4\u9762\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n

\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u4e0d\u8db3\u306b\u3088\u308a\u5bfe\u5fdc\u3067\u304d\u308b\u4ef6\u6570\u304c\u9650\u3089\u308c\u308c\u3070\u3001\u5f85\u3061\u6642\u9593\u304c\u5897\u3048\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u4f4e\u4e0b\u306b\u3064\u306a\u304c\u308a\u304b\u306d\u307e\u305b\u3093\u3002<\/p>\n\n\n\n

\u305d\u3053\u3067\u6ce8\u76ee\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u3063\u305f\u306e\u304c\u3001IVR\u3067\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306bIVR\u3092\u5c0e\u5165\u3059\u308c\u3070\u3001\u4eba\u6750\u4e0d\u8db3\u89e3\u6d88\u306b\u3064\u306a\u304c\u308b\u52b9\u679c\u304c\u671f\u5f85\u3067\u304d\u307e\u3059<\/font><\/strong>\u3002<\/p>\n\n\n\n

\u3068\u306f\u3044\u3048\u3001IVR\u306b\u306f\u7a2e\u985e\u304c\u3042\u308b\u305f\u3081\u3001\u4f55\u3092\u57fa\u6e96\u306b\u9078\u3079\u3070\u3044\u3044\u304b\u8ff7\u3046\u62c5\u5f53\u8005\u306f\u5c11\u306a\u304f\u306a\u3044\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n

\u305d\u3053\u3067\u672c\u8a18\u4e8b\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306bIVR\u3092\u5c0e\u5165\u3059\u308b\u30e1\u30ea\u30c3\u30c8<\/strong>\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002\u7a2e\u985e\u5225\u306e\u7279\u5fb4\u3084\u9078\u3076\u30dd\u30a4\u30f3\u30c8\u3082\u7d39\u4ecb\u3057\u307e\u3059\u306e\u3067\u3001\u305c\u3072\u53c2\u8003\u306b\u3057\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n

IVR\u3068\u306f\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\u30b7\u30b9\u30c6\u30e0\u306e\u3053\u3068<\/h2>\n\n\n\n
\n
\"\"<\/figure>\n<\/figure>\n\n\n\n

IVR\uff08Interactive Voice Response\uff09\u3068\u306f\u3001\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\u30b7\u30b9\u30c6\u30e0\u306e\u3053\u3068\u3067\u3059\u3002\u4e8b\u524d\u306b\u7528\u610f\u3057\u305f\u97f3\u58f0\u30ac\u30a4\u30c0\u30f3\u30b9\u3092\u6d41\u3057\u3066\u3001\u30d7\u30c3\u30b7\u30e5\u64cd\u4f5c\u3067\u7528\u4ef6\u5225\u306b\u96fb\u8a71\u3092\u632f\u308a\u5206\u3051\u307e\u3059<\/font><\/strong>\u3002<\/p>\n\n\n\n

\u9867\u5ba2\u306f\u6848\u5185\u306b\u5f93\u3044\u76ee\u7684\u306b\u5408\u3063\u305f\u756a\u53f7\u3092\u9078\u3076\u3053\u3068\u3067\u3001\u305d\u308c\u305e\u308c\u306e\u62c5\u5f53\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3068\u8a71\u304c\u3067\u304d\u308b\u306e\u304c\u7279\u5fb4\u3067\u3059\u3002<\/p>\n\n\n\n

\u306a\u304a\u6848\u5185\u306b\u8a72\u5f53\u3057\u306a\u3044\u7528\u4ef6\u306e\u5834\u5408\u306f\u3001\u300c\u305d\u306e\u4ed6\u300d\u3084\u300c\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u63a5\u7d9a\u300d\u3068\u3044\u3046\u9078\u629e\u80a2\u3082\u3042\u308a\u3001\u51fa\u53e3\u3082\u8a2d\u3051\u3089\u308c\u307e\u3059<\/strong>\u3002<\/p>\n\n\n\n

IVR\u306f3\u7a2e\u985e<\/h2>\n\n\n\n
\n
\"\"<\/figure>\n<\/figure>\n\n\n\n

IVR\u306f\u3001\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u30fb\u30af\u30e9\u30a6\u30c9\u578b\u30fb\u30d3\u30b8\u30e5\u30a2\u30eb\u578b\u306e3\u7a2e\u985e\u3067\u3059\u3002<\/p>\n\n\n\n

\u305d\u308c\u305e\u308c\u306e\u7279\u5fb4\u3092\u898b\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n

    \n
  1. \u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b<\/li>\n\n\n\n
  2. \u30af\u30e9\u30a6\u30c9\u578b<\/li>\n\n\n\n
  3. \u30d3\u30b8\u30e5\u30a2\u30eb\u578b<\/li>\n<\/ol>\n\n\n\n

    \u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b<\/h3>\n\n\n\n

    \u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u306f\u3001\u793e\u5185\u306b\u72ec\u81ea\u306e\u5c02\u7528\u30b7\u30b9\u30c6\u30e0\u3092\u69cb\u7bc9\u3057\u3066\u3001\u81ea\u793e\u3067\u904b\u55b6\u30fb\u7ba1\u7406\u3092\u3057\u307e\u3059<\/strong>\u3002<\/p>\n\n\n\n

    \u30b7\u30b9\u30c6\u30e0\u306e\u69cb\u7bc9\u306b\u306f\u6642\u9593\u3068\u8cbb\u7528\u304c\u304b\u304b\u308b\u3082\u306e\u306e\u3001\u81ea\u793e\u306e\u904b\u7528\u5f62\u614b\u306b\u5408\u308f\u305b\u3066\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3067\u304d\u308b\u306e\u304c\u30e1\u30ea\u30c3\u30c8\u3067\u3059\u3002<\/p>\n\n\n\n

    \u307e\u305f\u3001\u793e\u5185\u3067\u60c5\u5831\u3092\u5171\u6709\u3067\u304d\u308b\u305f\u3081\u3001\u4ed6\u90e8\u7f72\u3068\u306e\u9023\u643a\u3082\u53d6\u308a\u3084\u3059\u3044<\/font><\/strong>\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n

    \u30af\u30e9\u30a6\u30c9\u578b<\/h3>\n\n\n\n

    \u30af\u30e9\u30a6\u30c9\u578b\u306f\u3001\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u4e0a\u306b\u69cb\u7bc9\u3055\u308c\u305f\u65e2\u5b58\u306e\u30b7\u30b9\u30c6\u30e0\u3092\u4f7f\u7528\u3057\u307e\u3059<\/strong>\u3002<\/p>\n\n\n\n

    \u5c02\u7528\u30b7\u30b9\u30c6\u30e0\u306e\u69cb\u7bc9\u304c\u4e0d\u8981\u306a\u305f\u3081\u3001\u521d\u671f\u8cbb\u7528\u3092\u304a\u3055\u3048\u3089\u308c\u308b\u306e\u304c\u9b45\u529b<\/font><\/strong>\u3067\u3059\u3002<\/p>\n\n\n\n

    \u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u306b\u3064\u306a\u304c\u308b\u74b0\u5883\u304c\u3042\u308c\u3070\u3001\u30aa\u30d5\u30a3\u30b9\u4ee5\u5916\u306e\u5728\u5b85\u30ef\u30fc\u30af\u306b\u3082\u5bfe\u5fdc\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n

    \u305f\u3060\u3057\u3001\u6708\u984d\u5229\u7528\u6599\u304c\u304b\u304b\u308b\u3053\u3068\u3068\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u9762\u3067\u306e\u4e0d\u5b89\u306f\u62ed\u3044\u304d\u308c\u307e\u305b\u3093\u3002<\/p>\n\n\n\n

    \u307e\u305f\u3001\u3059\u3067\u306b\u69cb\u7bc9\u3055\u308c\u305f\u30b7\u30b9\u30c6\u30e0\u3092\u4f7f\u7528\u3059\u308b\u305f\u3081\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3057\u3065\u3089\u3044<\/font><\/strong>\u3053\u3068\u3092\u7406\u89e3\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n

    \u30d3\u30b8\u30e5\u30a2\u30eb\u578b<\/h3>\n\n\n\n

    \u30d3\u30b8\u30e5\u30a2\u30eb\u578b\u306f\u3001\u97f3\u58f0\u3092\u4f7f\u7528\u305b\u305a\u3001\u753b\u9762\u306b\u6307\u793a\u3092\u51fa\u3057\u6848\u5185\u3092\u898b\u3048\u308b\u5316<\/strong>\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n

    \u753b\u9762\u8d8a\u3057\u306b\u64cd\u4f5c\u3059\u308b\u306e\u3067\u3001\u805e\u304d\u9593\u9055\u3044\u3092\u9632\u3052\u308b<\/font><\/strong>\u306e\u304c\u30e1\u30ea\u30c3\u30c8\u3067\u3059\u3002<\/p>\n\n\n\n

    \u5c02\u7528\u30a2\u30d7\u30ea\u306e\u5c0e\u5165\u304c\u5fc5\u8981\u3067\u3059\u304c\u3001\u9867\u5ba2\u304c\u81ea\u5df1\u89e3\u6c7a\u3067\u304d\u308b\u3088\u3046\u306b\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3084FAQ\u3078\u8a98\u5c0e\u3082\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n

    \u9867\u5ba2\u306f\u96fb\u8a71\u3092\u304b\u3051\u306a\u304f\u3066\u3082\u6e08\u3080\u306e\u3067\u3001\u4eba\u6750\u4e0d\u8db3\u89e3\u6d88\u3084\u4eba\u4ef6\u8cbb\u524a\u6e1b\u306b\u3082\u3064\u306a\u304c\u308b<\/strong>\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n

    IVR\u3068\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u30fb\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u30fbVRU\u3068\u306e\u9055\u3044<\/h2>\n\n\n\n
    \n
    \"\"<\/figure>\n<\/figure>\n\n\n\n

    \u6b21\u306b\u3001IVR\u3068\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u30fb\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u30fbVRU\u306e\u9055\u3044\u3092\u305d\u308c\u305e\u308c\u306b\u6bd4\u8f03\u3057\u307e\u3059\u3002<\/p>\n\n\n\n

      \n
    1. \u30d3\u30b8\u30e5\u30a2\u30ebIVR\u3068\u306e\u9055\u3044<\/li>\n\n\n\n
    2. \u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u3068\u306e\u9055\u3044<\/li>\n\n\n\n
    3. VRU\u3068\u306e\u9055\u3044<\/li>\n<\/ol>\n\n\n\n

      \u30d3\u30b8\u30e5\u30a2\u30ebIVR\u3068\u306e\u9055\u3044<\/h3>\n\n\n\n

      IVR\u3068\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u306e\u9055\u3044\u306f\u3001\u97f3\u58f0\u306e\u6709\u7121<\/font><\/strong>\u3067\u3059\u3002<\/p>\n\n\n\n

      IVR\u306f\u97f3\u58f0\u30ac\u30a4\u30c0\u30f3\u30b9\u3067\u6848\u5185\u3057\u307e\u3059\u304c\u3001\u30d3\u30b8\u30e5\u30a2\u30eb\u3067\u306f\u97f3\u58f0\u3092\u4f7f\u7528\u3057\u306a\u3044\u4ee3\u308f\u308a\u306b\u3001\u753b\u9762\u306b\u6307\u793a\u3092\u51fa\u3057\u64cd\u4f5c\u3092\u4fc3\u3057\u307e\u3059\u3002<\/p>\n\n\n\n

      \u8033\u3067\u805e\u304fIVR\u3067\u306f\u805e\u304d\u9055\u3044\u3084\u805e\u304d\u6f0f\u3089\u3057\u304c\u51fa\u308b\u3053\u3068\u3082\u3042\u308b\u3067\u3057\u3087\u3046\u3002\u30ac\u30a4\u30c0\u30f3\u30b9\u306f\u7e70\u308a\u8fd4\u3057\u805e\u3051\u307e\u3059\u304c\u3001\u305d\u306e\u5206\u6642\u9593\u304c\u9577\u304f\u306a\u308a\u901a\u8a71\u6599\u304c\u304b\u3055\u3080\u3053\u3068\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n

      \u30d3\u30b8\u30e5\u30a2\u30ebIVR\u306f\u76ee\u3067\u898b\u308b\u306e\u3067\u3001\u805e\u304d\u9593\u9055\u3044\u3084\u805e\u304d\u6f0f\u3089\u3057\u306e\u5fc3\u914d\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u753b\u9762\u306e\u6307\u793a\u306b\u5f93\u3046\u3060\u3051\u306a\u306e\u3067\u3001\u76f4\u611f\u7684\u306a\u64cd\u4f5c\u304c\u53ef\u80fd<\/strong>\u3067\u3059\u3002<\/p>\n\n\n\n

      \u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u3068\u306e\u9055\u3044<\/h3>\n\n\n\n

      \u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u306f\u3001AI\u3092\u642d\u8f09\u3057\u305f\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\u30b7\u30b9\u30c6\u30e0<\/font><\/strong>\u3067\u3059\u3002<\/p>\n\n\n\n

      IVR\u306f\u4e88\u3081\u9332\u97f3\u3057\u305f\u97f3\u58f0\u3092\u4f7f\u7528\u3059\u308b\u305f\u3081\u3001\u81e8\u6a5f\u5fdc\u5909\u306a\u5bfe\u5fdc\u304c\u3067\u304d\u307e\u305b\u3093\u3002<\/p>\n\n\n\n

      \u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u306f\u3001AI\u304c\u6700\u9069\u306a\u30b7\u30ca\u30ea\u30aa\u3092\u9078\u3073\u9867\u5ba2\u306b\u5bfe\u5fdc\u3059\u308b\u305f\u3081\u81e8\u6a5f\u5fdc\u5909\u306a\u5bfe\u5fdc\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n\n\n\n

      \u3059\u3079\u3066\u306e\u8981\u671b\u306b\u5fdc\u3048\u308b\u306e\u306f\u96e3\u3057\u3044\u3082\u306e\u306e\u3001\u81ea\u7136\u306b\u4f1a\u8a71\u3092\u9032\u3081\u3089\u308c\u308b\u306e\u3067\u9867\u5ba2\u3082\u30b9\u30c8\u30ec\u30b9\u3092\u611f\u3058\u306b\u304f\u3044<\/strong>\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n

      VRU\u3068\u306e\u9055\u3044<\/h3>\n\n\n\n

      VRU\uff08Voice Response Unit\uff09\u306f\u3001\u97f3\u58f0\u5fdc\u7b54\u88c5\u7f6e\u306e\u3053\u3068<\/font><\/strong>\u3067\u3059\u3002<\/p>\n\n\n\n

      IVR\u3068\u306e\u9055\u3044\u306f\u3001\u9867\u5ba2\u306e\u60c5\u5831\u3092\u4fdd\u7ba1\u3067\u304d\u308b<\/strong>\u3053\u3068\u3002\u3055\u3089\u306b\u9867\u5ba2\u306e\u60c5\u5831\u3092\u5143\u306b\u3001\u76ee\u7684\u306b\u6cbf\u3063\u305f\u8a98\u5c0e\u304c\u3067\u304d\u307e\u3059<\/strong>\u3002<\/p>\n\n\n\n

      IVR\u3082\u8a98\u5c0e\u306f\u53ef\u80fd\u3067\u3059\u304c\u3001\u60c5\u5831\u306e\u4fdd\u7ba1\u306f\u3067\u304d\u307e\u305b\u3093\u3002<\/p>\n\n\n\n

      IVR\u306e\u4e3b\u306a\u6a5f\u80fd<\/h2>\n\n\n\n
      \n
      \"\"<\/figure>\n<\/figure>\n\n\n\n

      \u3067\u306f\u6b21\u306b\u3001IVR\u306e\u4e3b\u306a\u6a5f\u80fd\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n

        \n
      1. \u554f\u3044\u5408\u308f\u305b\u3078\u306e\u81ea\u52d5\u5bfe\u5fdc<\/li>\n\n\n\n
      2. \u632f\u308a\u5206\u3051\u6a5f\u80fd<\/li>\n\n\n\n
      3. \u81ea\u52d5\u767a\u4fe1\u6a5f\u80fd<\/li>\n\n\n\n
      4. \u6298\u308a\u8fd4\u3057\u96fb\u8a71\u4e88\u7d04\u6a5f\u80fd<\/li>\n<\/ol>\n\n\n\n

        \u554f\u3044\u5408\u308f\u305b\u3078\u306e\u81ea\u52d5\u5bfe\u5fdc<\/h3>\n\n\n\n

        IVR\u306f\u3001\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u3057\u3066\u81ea\u52d5\u3067\u5bfe\u5fdc<\/strong>\u3057\u307e\u3059\u3002<\/p>\n\n\n\n

        \u4eba\u624b\u4e0d\u8db3\u3067\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u6570\u304c\u9650\u3089\u308c\u308b\u5834\u5408\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u624b\u304c\u585e\u304c\u3063\u3066\u3044\u308b\u3068\u9867\u5ba2\u304b\u3089\u306e\u96fb\u8a71\u306b\u5bfe\u5fdc\u3067\u304d\u306a\u3044\u3053\u3068\u3082\u3042\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n

        \u96fb\u8a71\u304c\u3064\u306a\u304c\u3089\u306a\u3051\u308c\u3070\u3001\u554f\u984c\u3092\u89e3\u6c7a\u3067\u304d\u306a\u3044\u305f\u3081\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u4f4e\u4e0b\u306b\u3064\u306a\u304c\u308b\u6050\u308c\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n

        \u554f\u3044\u5408\u308f\u305b\u3078\u306e\u81ea\u52d5\u5bfe\u5fdc\u6a5f\u80fd\u3092\u6d3b\u7528\u3059\u308c\u3070\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3092\u4ecb\u3055\u306a\u304f\u3066\u3082\u9867\u5ba2\u306f\u554f\u984c\u3092\u89e3\u6c7a\u3067\u304d\u308b<\/font><\/strong>\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n

        \u632f\u308a\u5206\u3051\u6a5f\u80fd<\/h3>\n\n\n\n

        \u632f\u308a\u5206\u3051\u6a5f\u80fd\u306f\u3001\u9867\u5ba2\u306e\u76ee\u7684\u306b\u5408\u308f\u305b\u3066\u96fb\u8a71\u3092\u632f\u308a\u5206\u3051\u307e\u3059<\/strong>\u3002<\/p>\n\n\n\n

          \n
        • \u5546\u54c1\u306b\u5bfe\u3059\u308b\u554f\u3044\u5408\u308f\u305b\u306f\u300c1\u300d<\/li>\n\n\n\n
        • \u8fd4\u54c1\u3084\u4ea4\u63db\u306b\u95a2\u3059\u308b\u304a\u554f\u5408\u305b\u306f\u300c2\u300d<\/li>\n\n\n\n
        • \u305d\u306e\u4ed6\u306e\u304a\u554f\u5408\u305b\u306f\u300c3\u300d<\/li>\n\n\n\n
        • \u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u63a5\u7d9a\u3057\u305f\u3044\u5834\u5408\u306f\u300c4\u300d<\/li>\n<\/ul>\n\n\n\n

          \u4e0a\u8a18\u306e\u3088\u3046\u306b\u3001\u76ee\u7684\u306b\u5408\u308f\u305b\u3066\u9867\u5ba2\u304c\u756a\u53f7\u3092\u30d7\u30c3\u30b7\u30e5\u3059\u308c\u3070\u3001\u305d\u308c\u305e\u308c\u306e\u76ee\u7684\u306b\u5408\u3063\u305f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3084\u62c5\u5f53\u8005\u90e8\u7f72\u306b\u96fb\u8a71\u3092\u632f\u308a\u5206\u3051\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n

          \u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u96fb\u8a71\u306b\u51fa\u3066\u3001\u9867\u5ba2\u306e\u8981\u671b\u3092\u805e\u304d\u305d\u308c\u305e\u308c\u306e\u90e8\u7f72\u306b\u96fb\u8a71\u3092\u3064\u306a\u3050\u3088\u308a\u3082\u52b9\u7387\u7684<\/font><\/strong>\u3067\u3059\u3002<\/p>\n\n\n\n

          \u9867\u5ba2\u3082\u4f55\u5ea6\u3082\u540c\u3058\u8a71\u3092\u305b\u305a\u306b\u6e08\u307f\u307e\u3059\u3057\u3001\u5f85\u3061\u6642\u9593\u3092\u6e1b\u3089\u305b\u308b\u3068\u3044\u3063\u305f\u30e1\u30ea\u30c3\u30c8\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n

          \u81ea\u52d5\u767a\u4fe1\u6a5f\u80fd<\/h3>\n\n\n\n

          \u67b6\u96fb\u696d\u52d9\u304c\u4e3b\u3068\u306a\u308b\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u81ea\u52d5\u767a\u4fe1\u6a5f\u80fd\u304c\u5f79\u7acb\u3061\u307e\u3059\u3002<\/p>\n\n\n\n

          \u652f\u6255\u3044\u304c\u9045\u308c\u3066\u3044\u308b\u9867\u5ba2\u3078\u306e\u7763\u4fc3\u3084\u3001\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u306e\u5468\u77e5\u306a\u3069\u5e45\u5e83\u3044\u7528\u9014\u306b\u5bfe\u5fdc\u53ef\u80fd<\/strong>\u3067\u3059\u3002\u96fb\u8a71\u306b\u51fa\u306a\u3044\u9867\u5ba2\u306b\u306f\u3001\u518d\u5ea6\u304b\u3051\u76f4\u3059\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n

          \u305f\u3060\u3057\u3001\u97f3\u58f0\u6848\u5185\u3082\u81ea\u52d5\u306b\u306a\u308b\u305f\u3081\u3001\u9867\u5ba2\u306b\u3088\u3063\u3066\u306f\u9014\u4e2d\u3067\u96fb\u8a71\u3092\u5207\u308b\u3053\u3068\u3082\u3042\u308b<\/font><\/strong>\u3053\u3068\u306b\u7559\u610f\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n

          \u6298\u308a\u8fd4\u3057\u96fb\u8a71\u4e88\u7d04\u6a5f\u80fd<\/h3>\n\n\n\n

          \u6298\u308a\u8fd4\u3057\u96fb\u8a71\u4e88\u7d04\u6a5f\u80fd\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3084\u62c5\u5f53\u8005\u304c\u96fb\u8a71\u306b\u51fa\u3089\u308c\u306a\u304b\u3063\u305f\u3068\u304d\u3001\u5f8c\u3067\u6298\u308a\u8fd4\u3059<\/strong>\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n

          \u307e\u305f\u3001\u55b6\u696d\u6642\u9593\u5916\u306b\u96fb\u8a71\u304c\u3042\u3063\u305f\u5834\u5408\u306f\u3001\u7fcc\u55b6\u696d\u65e5\u306b\u6298\u308a\u8fd4\u3059\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002<\/p>\n\n\n\n

          \u6298\u308a\u8fd4\u3057\u96fb\u8a71\u4e88\u7d04\u6a5f\u80fd\u306f\u3001\u9867\u5ba2\u3092\u30d5\u30a9\u30ed\u30fc\u3059\u308b\u610f\u5473\u3067\u3082\u91cd\u8981<\/font><\/strong>\u3067\u3059\u3002<\/p>\n\n\n\n

          IVR\u306e\u5c0e\u5165\u3067\u5f97\u3089\u308c\u308b5\u3064\u306e\u52b9\u679c<\/h2>\n\n\n\n
          \n
          \"\"<\/figure>\n<\/figure>\n\n\n\n

          IVR\u306e\u5c0e\u5165\u306b\u3088\u308a\u5f97\u3089\u308c\u308b\u52b9\u679c\u30925\u3064\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n

            \n
          1. \u6a5f\u4f1a\u640d\u5931\u306e\u30ea\u30b9\u30af\u9632\u6b62\u306b\u306a\u308b<\/li>\n\n\n\n
          2. <\u696d\u52d9\u52b9\u7387\u5316\u304c\u671f\u5f85\u3067\u304d\u308b\/li><\/li>\n\n\n\n
          3. \u751f\u7523\u6027\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308b<\/li>\n\n\n\n
          4. \u9867\u5ba2\u6e80\u8db3\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308b<\/li>\n\n\n\n
          5. \u4eba\u624b\u4e0d\u8db3\u306e\u89e3\u6d88\u306b\u5f79\u7acb\u3064<\/li>\n<\/ol>\n\n\n\n

            \u6a5f\u4f1a\u640d\u5931\u306e\u30ea\u30b9\u30af\u9632\u6b62\u306b\u306a\u308b<\/h3>\n\n\n\n

            \u307e\u305a\u3001\u6a5f\u4f1a\u640d\u5931\u306e\u30ea\u30b9\u30af\u9632\u6b62\u306b\u306a\u308b\u3053\u3068\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n

            \u9867\u5ba2\u306b\u3088\u3063\u3066\u306f\u3001\u4f01\u696d\u306e\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u95a2\u5fc3\u3092\u6301\u3063\u3066\u3044\u3066\u3082\u3001\u55b6\u696d\u6642\u9593\u5185\u306b\u96fb\u8a71\u3092\u304b\u3051\u3089\u308c\u306a\u3044\u3053\u3068\u3082\u3042\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n

            \u307e\u305f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u4e0d\u8db3\u3068\u3044\u3046\u8ab2\u984c\u3092\u62b1\u3048\u3066\u3044\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u3042\u3075\u308c\u547c\u306e\u30ea\u30b9\u30af\u3082\u9ad8\u307e\u308a\u307e\u3059\u3002<\/p>\n\n\n\n

            IVR\u3092\u5c0e\u5165\u3059\u308c\u3070\u300124\u6642\u9593365\u65e5\u5bfe\u5fdc\u304c\u53ef\u80fd\u306a\u305f\u3081\u3001\u6a5f\u4f1a\u640d\u5931\u306e\u30ea\u30b9\u30af\u9632\u6b62\u306b\u3064\u306a\u304c\u308a\u307e\u3059<\/strong>\u3002<\/p>\n\n\n\n

            \u696d\u52d9\u52b9\u7387\u5316\u304c\u671f\u5f85\u3067\u304d\u308b<\/h3>\n\n\n\n

            \u696d\u52d9\u52b9\u7387\u5316\u306b\u3064\u306a\u304c\u308b\u306e\u3082\u30e1\u30ea\u30c3\u30c8\u3067\u3059\u3002<\/p>\n\n\n\n

            \u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u306f\u3001\u65e5\u3005\u3055\u307e\u3056\u307e\u306a\u5185\u5bb9\u306e\u96fb\u8a71\u304c\u304b\u304b\u3063\u3066\u304d\u307e\u3059\u3002<\/p>\n\n\n\n

            \u305d\u306e\u4e2d\u306b\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3092\u4ecb\u3055\u306a\u304f\u3066\u3082\u6e08\u3080\u3088\u3046\u306a\u5185\u5bb9\u3082\u542b\u307e\u308c\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n

            IVR\u3067\u5bfe\u5fdc\u3067\u304d\u308c\u3070\u3001\u305d\u306e\u5206\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u4ed6\u306e\u96fb\u8a71\u3084\u696d\u52d9\u306b\u6ce8\u529b\u3067\u304d\u308b\u306e\u3067\u3001\u696d\u52d9\u52b9\u7387\u5316\u306b\u3064\u306a\u304c\u308a\u307e\u3059<\/strong>\u3002<\/p>\n\n\n\n

            \u751f\u7523\u6027\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308b<\/h3>\n\n\n\n

            IVR\u306f\u3001\u751f\u7523\u6027\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308b\u52b9\u679c\u3082\u671f\u5f85\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n

            \u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u96fb\u8a71\u306b\u5bfe\u5fdc\u3059\u308b\u5834\u5408\u306f\u3001\u9867\u5ba2\u306e\u8981\u671b\u3092\u805e\u304d\u62c5\u5f53\u90e8\u7f72\u306b\u632f\u308a\u5206\u3051\u308b\u3060\u3051\u3067\u3082\u6642\u9593\u304c\u304b\u304b\u308a\u307e\u3059\u3002<\/p>\n\n\n\n

            \u305d\u306e\u9593\u9867\u5ba2\u306e\u8a71\u3092\u805e\u304b\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u30b1\u30fc\u30b9\u3082\u3042\u308b\u3067\u3057\u3087\u3046\u3002IVR\u306a\u3089\u81ea\u52d5\u3067\u52b9\u7387\u3088\u304f\u96fb\u8a71\u3092\u632f\u308a\u5206\u3051\u3089\u308c\u307e\u3059<\/strong>\u3002<\/p>\n\n\n\n

            1\u672c\u306e\u96fb\u8a71\u3067\u6570\u79d2\uff5e\u6570\u5206\u77ed\u7e2e\u3067\u304d\u308c\u3070\u3001\u5168\u4f53\u3067\u5927\u5e45\u306a\u6642\u77ed\u306b\u306a\u308a\u3001\u305d\u306e\u7d50\u679c\u751f\u7523\u6027\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n

            \u9867\u5ba2\u6e80\u8db3\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308b<\/h3>\n\n\n\n

            \u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308b\u306e\u3082\u30e1\u30ea\u30c3\u30c8\u3067\u3059\u3002<\/p>\n\n\n\n

            \u4f11\u307f\u660e\u3051\u306f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u96fb\u8a71\u304c\u96c6\u4e2d\u3059\u308b\u50be\u5411\u304c\u3042\u308b\u305f\u3081\u3001\u96fb\u8a71\u304c\u3064\u306a\u304c\u308b\u307e\u3067\u306b\u5f85\u305f\u3055\u308c\u308b\u3053\u3068\u3082\u3042\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n

            \u3084\u3063\u3068\u3064\u306a\u304c\u3063\u3066\u3082\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3067\u306f\u89e3\u6c7a\u3067\u304d\u306a\u3044\u8907\u96d1\u306a\u8981\u4ef6\u3067\u306f\u3001\u8907\u6570\u4eba\u306b\u307e\u305f\u304c\u308b\u53ef\u80fd\u6027\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n

            \u3053\u306e\u3088\u3046\u306a\u30b1\u30fc\u30b9\u3067\u306f\u4e0d\u6e80\u304c\u5927\u304d\u304f\u306a\u308a\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u4f4e\u4e0b\u306b\u3064\u306a\u304c\u308a\u304b\u306d\u307e\u305b\u3093\u3002<\/p>\n\n\n\n

            IVR\u306f\u3001\u5f85\u3061\u6642\u9593\u3092\u6e1b\u3089\u305b\u308b\u3060\u3051\u3067\u306a\u304f\u76ee\u7684\u306b\u5408\u308f\u305b\u3066\u81ea\u52d5\u3067\u632f\u308a\u5206\u3051\u308b\u305f\u3081\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308b<\/strong>\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n

            \u4eba\u624b\u4e0d\u8db3\u306e\u89e3\u6d88\u306b\u5f79\u7acb\u3064<\/h3>\n\n\n\n

            \u4eba\u624b\u4e0d\u8db3\u306e\u89e3\u6d88\u306b\u5f79\u7acb\u3064\u306e\u3082\u3001\u5927\u304d\u306a\u30e1\u30ea\u30c3\u30c8\u3067\u3059\u3002<\/p>\n\n\n\n

            \u7279\u306b\u6162\u6027\u7684\u306a\u4eba\u624b\u4e0d\u8db3\u306b\u9665\u3063\u3066\u3044\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u4eba\u6750\u3092\u52df\u96c6\u3057\u3066\u3082\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u696d\u52d9\u8ca0\u62c5\u304c\u5897\u3048\u308b\u3068\u3059\u3050\u306b\u8f9e\u3081\u3066\u3057\u307e\u3046\u3053\u3068\u3082\u5c11\u306a\u304f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n\n\n\n

            \u3053\u308c\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u696d\u52d9\u91cf\u306e\u591a\u3055\u3084\u3001\u30af\u30ec\u30fc\u30e0\u5bfe\u5fdc\u306b\u3088\u308a\u7cbe\u795e\u7684\u82e6\u75db\u306a\u3069\u3082\u95a2\u4fc2\u3057\u3066\u3044\u308b\u3068\u8a00\u308f\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n

            \u305d\u3053\u3067IVR\u3092\u5c0e\u5165\u3059\u308c\u3070\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u696d\u52d9\u8ca0\u62c5\u3084\u7cbe\u795e\u7684\u8ca0\u62c5\u3092\u8efd\u6e1b\u3067\u304d\u308b<\/font><\/strong>\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n

            \u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8ca0\u62c5\u304c\u8efd\u6e1b\u3055\u308c\u308c\u3070\u3001\u96e2\u8077\u7387\u306e\u4f4e\u4e0b\u306b\u3064\u306a\u3052\u3089\u308c\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n

            IVR\u306e\u9078\u5b9a\u30dd\u30a4\u30f3\u30c8<\/h2>\n\n\n\n
            \n
            \"\"<\/figure>\n<\/figure>\n\n\n\n

            \u6b21\u306b\u3001IVR\u306e\u9078\u5b9a\u30dd\u30a4\u30f3\u30c8\u30923\u3064\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n

              \n
            1. \u5fc5\u8981\u306a\u6a5f\u80fd\u304c\u642d\u8f09\u3055\u308c\u3066\u3044\u308b\u304b<\/li>\n\n\n\n
            2. \u521d\u671f\u8cbb\u7528\u3068\u904b\u7528\u30b3\u30b9\u30c8\u304c\u4e88\u7b97\u5185\u304b<\/li>\n\n\n\n
            3. \u30b5\u30dd\u30fc\u30c8\u304c\u5145\u5b9f\u3057\u3066\u3044\u308b\u304b<\/li>\n<\/ol>\n\n\n\n

              \u5fc5\u8981\u306a\u6a5f\u80fd\u304c\u642d\u8f09\u3055\u308c\u3066\u3044\u308b\u304b<\/h3>\n\n\n\n

              \u307e\u305a\u3001\u5fc5\u8981\u306a\u6a5f\u80fd\u304c\u642d\u8f09\u3055\u308c\u3066\u3044\u308b\u304b\u3092\u78ba\u8a8d\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n

              IVR\u306f\u7a2e\u985e\u3084\u30b7\u30b9\u30c6\u30e0\u306b\u3088\u3063\u3066\u3001\u642d\u8f09\u3055\u308c\u3066\u3044\u308b\u6a5f\u80fd\u304c\u7570\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n

              \u81ea\u52d5\u5fdc\u7b54\u6a5f\u80fd\u3084\u81ea\u52d5\u632f\u308a\u5206\u3051\u6a5f\u80fd\u306f\u3001\u307b\u3068\u3093\u3069\u306e\u30b7\u30b9\u30c6\u30e0\u3067\u6a19\u6e96\u88c5\u5099\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n

              \u305d\u306e\u4ed6\u306e\u6a5f\u80fd\u3092\u6c42\u3081\u308b\u306a\u3089\u3001\u81ea\u793e\u306e\u696d\u52d9\u5f62\u614b\u306b\u30de\u30c3\u30c1\u3057\u305f\u6a5f\u80fd\u306e\u78ba\u8a8d\u306f\u5fc5\u9808<\/strong>\u3067\u3059\u3002<\/p>\n\n\n\n

              \u521d\u671f\u8cbb\u7528\u3068\u904b\u7528\u30b3\u30b9\u30c8\u304c\u4e88\u7b97\u5185\u304b<\/h3>\n\n\n\n

              \u521d\u671f\u8cbb\u7528\u3068\u904b\u7528\u30b3\u30b9\u30c8\u3082\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n

              IVR\u306f\u7a2e\u985e\u306b\u3088\u3063\u3066\u3001\u521d\u671f\u8cbb\u7528\u3068\u904b\u7528\u30b3\u30b9\u30c8\u304c\u7570\u306a\u308a\u307e\u3059<\/strong>\u3002<\/p>\n\n\n\n

              \u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u306f\u3001\u521d\u671f\u8cbb\u7528\u304c\u304b\u304b\u308b\u3082\u306e\u306e\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u6027\u306b\u512a\u308c\u3066\u3044\u308b\u306e\u304c\u7279\u5fb4\u3067\u3059\u3002<\/p>\n\n\n\n

              \u30af\u30e9\u30a6\u30c9\u578b\u306f\u521d\u671f\u8cbb\u7528\u3092\u304a\u3055\u3048\u3089\u308c\u308b\u4e00\u65b9\u3067\u3001\u30d7\u30e9\u30f3\u306b\u3088\u3063\u3066\u6708\u984d\u5229\u7528\u6599\u304c\u5909\u308f\u308a\u307e\u3059\u3002<\/p>\n\n\n\n

              \u30d3\u30b8\u30e5\u30a2\u30eb\u578b\u306f\u3001\u5c0e\u5165\u30b3\u30b9\u30c8\u304c\u9ad8\u304f\u306a\u308b\u50be\u5411\u304c\u3042\u308b\u306e\u3067\u3001\u4e88\u7b97\u306b\u30de\u30c3\u30c1\u3057\u3066\u3044\u308b\u304b\u3092\u78ba\u8a8d\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n

              \u30b5\u30dd\u30fc\u30c8\u304c\u5145\u5b9f\u3057\u3066\u3044\u308b\u304b<\/h3>\n\n\n\n

              \u305d\u3057\u3066\u3001\u30b5\u30dd\u30fc\u30c8\u304c\u5145\u5b9f\u3057\u3066\u3044\u308b\u304b\u3082\u78ba\u8a8d\u3057\u305f\u3044\u30dd\u30a4\u30f3\u30c8\u3067\u3059\u3002<\/p>\n\n\n\n

              IVR\u3092\u5c0e\u5165\u3057\u3066\u3082\u3001\u4f7f\u7528\u3057\u3066\u3044\u304f\u904e\u7a0b\u3067\u6545\u969c\u3084\u30c8\u30e9\u30d6\u30eb\u304c\u751f\u3058\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n

              \u4f55\u304b\u3042\u3063\u305f\u3068\u304d\u3059\u3050\u306b\u30b5\u30dd\u30fc\u30c8\u3057\u3066\u3082\u3089\u3048\u306a\u3051\u308c\u3070\u3001\u696d\u52d9\u306b\u652f\u969c\u304c\u51fa\u308b\u6050\u308c\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n

              24\u6642\u9593365\u65e5\u4f53\u5236\u3067\u30b5\u30dd\u30fc\u30c8\u304c\u53d7\u3051\u3089\u308c\u308b\u304b\u3001\u3057\u3063\u304b\u308a\u3068\u78ba\u8a8d\u3057\u3066\u304a\u304f<\/strong>\u3068\u3044\u3044\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n

              IVR\u3092\u5c0e\u5165\u3059\u308b\u3046\u3048\u3067\u306e\u6ce8\u610f\u70b9<\/h2>\n\n\n\n
              \n
              \"\"<\/figure>\n<\/figure>\n\n\n\n

              IVR\u3092\u5c0e\u5165\u3059\u308b\u306b\u3042\u305f\u3063\u3066\u6ce8\u610f\u3057\u305f\u3044\u30dd\u30a4\u30f3\u30c8\u30923\u3064\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n

                \n
              1. \u9867\u5ba2\u306b\u30b9\u30c8\u30ec\u30b9\u3092\u4e0e\u3048\u308b\u6050\u308c\u304c\u3042\u308b<\/li>\n\n\n\n
              2. \u591a\u69d8\u6027\u306e\u3042\u308b\u30b7\u30ca\u30ea\u30aa\u8a2d\u5b9a\u304c\u6c42\u3081\u3089\u308c\u308b<\/li>\n\n\n\n
              3. \u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3068\u8a71\u3059\u9078\u629e\u80a2\u3092\u53d6\u308a\u5165\u308c\u308b\u5fc5\u8981\u304c\u3042\u308b<\/li>\n<\/ol>\n\n\n\n

                \u9867\u5ba2\u306b\u30b9\u30c8\u30ec\u30b9\u3092\u4e0e\u3048\u308b\u6050\u308c\u304c\u3042\u308b<\/h3>\n\n\n\n

                IVR\u306f\u9867\u5ba2\u306b\u30b9\u30c8\u30ec\u30b9\u3092\u4e0e\u3048\u308b\u6050\u308c\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n

                \u97f3\u58f0\u30ac\u30a4\u30c0\u30f3\u30b9\u304c\u9577\u3059\u304e\u308b\u3068\u3001\u4f55\u5ea6\u3082\u30dc\u30bf\u30f3\u3092\u30d7\u30c3\u30b7\u30e5\u3057\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002<\/p>\n\n\n\n

                \u30d7\u30c3\u30b7\u30e5\u64cd\u4f5c\u306b\u6163\u308c\u3066\u304a\u3089\u305a\u30dc\u30bf\u30f3\u3092\u62bc\u3057\u9593\u9055\u3048\u305f\u5834\u5408\u306f\u3001\u3082\u3046\u4e00\u5ea6\u6700\u521d\u304b\u3089\u3084\u308a\u76f4\u3059\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n

                \u62c5\u5f53\u8005\u306b\u3064\u306a\u304c\u308b\u307e\u3067\u306b\u6642\u9593\u304c\u304b\u304b\u308c\u3070\u3001\u9867\u5ba2\u306f\u30b9\u30c8\u30ec\u30b9\u3092\u611f\u3058\u308b<\/font><\/strong>\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n

                \u97f3\u58f0\u30ac\u30a4\u30c0\u30f3\u30b9\u306f\u7c21\u6f54\u306b\u3001\u3067\u304d\u308b\u3060\u3051\u65e9\u304f\u62c5\u5f53\u90e8\u7f72\u306b\u3064\u306a\u304c\u308b\u3088\u3046\u306b\u914d\u616e<\/strong>\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n

                \u591a\u69d8\u6027\u306e\u3042\u308b\u30b7\u30ca\u30ea\u30aa\u8a2d\u5b9a\u304c\u6c42\u3081\u3089\u308c\u308b<\/h3>\n\n\n\n

                \u8a2d\u5b9a\u3057\u305f\u30b7\u30ca\u30ea\u30aa\u304c\u9650\u3089\u308c\u308b\u3068\u3001IVR\u3067\u306f\u5bfe\u5fdc\u3067\u304d\u306a\u3044\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n

                \u9078\u629e\u80a2\u306b\u306a\u3044\u8981\u671b\u3092\u3059\u3079\u3066\u300c\u305d\u306e\u4ed6\u300d\u306b\u3059\u308c\u3070\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u696d\u52d9\u8ca0\u62c5\u304c\u5897\u3048\u308b<\/font><\/strong>\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n

                \u30b7\u30ca\u30ea\u30aa\u306b\u306f\u591a\u69d8\u6027\u3092\u6301\u305f\u305b\u3001\u5e45\u5e83\u3044\u8981\u671b\u306b\u5fdc\u3048\u3089\u308c\u308b\u3088\u3046\u306b\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n

                \u307e\u305f\u3001\u30e6\u30fc\u30b6\u30fc\u30cb\u30fc\u30ba\u306f\u5909\u5316\u3057\u3066\u3044\u304f\u306e\u3067\u3001\u30b7\u30ca\u30ea\u30aa\u306f\u5b9a\u671f\u7684\u306a\u898b\u76f4\u3057\u3082\u5fc5\u8981<\/strong>\u3067\u3059\u3002<\/p>\n\n\n\n

                \u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3068\u8a71\u3059\u9078\u629e\u80a2\u3092\u53d6\u308a\u5165\u308c\u308b\u5fc5\u8981\u304c\u3042\u308b<\/h3>\n\n\n\n

                \u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3068\u8a71\u3059\u9078\u629e\u80a2\u3092\u53d6\u308a\u5165\u308c\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n

                IVR\u3067\u306f\u5168\u3066\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u308f\u3051\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/font><\/strong><\/p>\n\n\n\n

                \u7279\u306b\u8907\u96d1\u306a\u5185\u5bb9\u306b\u306a\u308b\u307b\u3069\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3068\u8a71\u3057\u305f\u3044\u3068\u8003\u3048\u308b\u9867\u5ba2\u306f\u5c11\u306a\u304f\u306a\u3044\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n

                \u8cea\u554f\u5185\u5bb9\u306b\u5408\u308f\u305b\u3066\u3001\u6700\u9069\u306a\u56de\u7b54\u3084\u5bfe\u5fdc\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u3001\u30b9\u30ad\u30eb\u306e\u9ad8\u3044\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u5bfe\u5fdc\u3059\u308b\u306a\u3069\u306e\u5de5\u592b\u3082\u5fc5\u8981<\/strong>\u3067\u3059\u3002<\/p>\n\n\n\n

                IVR\u306e\u5c0e\u5165\u306b\u5f79\u7acb\u3064\u30b1\u30fc\u30b9\u5225\u306e\u4f8b\u6587<\/h2>\n\n\n\n
                \n
                \"\"<\/figure>\n<\/figure>\n\n\n\n

                \u3067\u306f\u6700\u5f8c\u306b\u3001IVR\u306e\u5c0e\u5165\u306b\u5f79\u7acb\u30643\u3064\u306e\u4f8b\u6587\u3092\u30b1\u30fc\u30b9\u5225\u306b\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n

                  \n
                1. \u30b1\u30fc\u30b91.\u62c5\u5f53\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3078\u306e\u53d6\u308a\u6b21\u304e<\/li>\n\n\n\n
                2. \u30b1\u30fc\u30b92.\u55b6\u696d\u6642\u9593\u5916\u306e\u5fdc\u5bfe<\/li>\n\n\n\n
                3. \u30b1\u30fc\u30b93.\u4e88\u7d04\u7533\u3057\u8fbc\u307f\u30fb\u78ba\u8a8d\u306e\u30a2\u30ca\u30a6\u30f3\u30b9<\/li>\n<\/ol>\n\n\n\n

                  \u30b1\u30fc\u30b91.\u62c5\u5f53\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3078\u306e\u53d6\u308a\u6b21\u304e<\/h3>\n\n\n\n

                  \u62c5\u5f53\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u53d6\u308a\u6b21\u3050\u5834\u5408\u306f\u3001\u9078\u629e\u80a2\u306b\u300c\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3068\u4f1a\u8a71\u300d\u3092\u7528\u610f\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n

                  \u300c\u304a\u96fb\u8a71\u3042\u308a\u304c\u3068\u3046\u3054\u3056\u3044\u307e\u3059\u3002\u3007\u3007\u306b\u3064\u3044\u3066\u306f\u300c1\u300d\u3092\u3001\u25a0\u25a0\u306b\u3064\u3044\u3066\u306f\u300c2\u300d\u3092\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3068\u306e\u4f1a\u8a71\u306f\u300c3\u300d\u3092\u62bc\u3057\u3066\u304f\u3060\u3055\u3044\u300d<\/font><\/strong><\/p>\n\n\n\n

                  \u3053\u306e\u5834\u5408\u306f\u3001\u300c\u305d\u306e\u4ed6\u300d\u3068\u533a\u5225\u3059\u308b\u306e\u3082\u30dd\u30a4\u30f3\u30c8\u3067\u3059\u3002<\/p>\n\n\n\n

                  \u30b1\u30fc\u30b92.\u55b6\u696d\u6642\u9593\u5916\u306e\u5fdc\u5bfe<\/h3>\n\n\n\n

                  \u55b6\u696d\u6642\u9593\u5916\u3067\u3082IVR\u306a\u3089\u5bfe\u5fdc\u3067\u304d\u307e\u3059\u304c\u3001\u53d7\u4ed8\u306e\u307f\u3067\u5b9f\u969b\u306e\u5bfe\u5fdc\u306f\u7fcc\u55b6\u696d\u65e5\u306b\u306a\u308b\u3053\u3068\u3092\u4f1d\u3048\u307e\u3059\u3002<\/p>\n\n\n\n

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