{"id":6208,"date":"2024-01-21T22:15:55","date_gmt":"2024-01-21T13:15:55","guid":{"rendered":"https:\/\/dgloss.co.jp\/?post_type=column&#038;p=6208"},"modified":"2024-01-21T22:15:56","modified_gmt":"2024-01-21T13:15:56","slug":"callcenter-training","status":"publish","type":"column","link":"https:\/\/dgloss.co.jp\/en\/column\/callcenter-training\/","title":{"rendered":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u7814\u4fee\u306f\u4f55\u3092\u3059\u308b\uff1f5\u3064\u306e\u65b9\u6cd5\u3068\u7fd2\u5f97\u3067\u304d\u308b\u30b9\u30ad\u30eb\u3082\u89e3\u8aac"},"content":{"rendered":"<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"532\" src=\"https:\/\/dgloss.co.jp\/wp\/wp-content\/uploads\/2024\/01\/image-e1705451640927.jpeg\" alt=\"\" class=\"wp-image-6209\" srcset=\"https:\/\/dgloss.co.jp\/en\/wp-content\/uploads\/sites\/2\/2024\/01\/image-e1705451640927.jpeg 800w, 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style=\"background-color:rgba(0, 0, 0, 0);color:#137bae\" class=\"has-inline-color\"><strong>\u5fdc\u5bfe\u54c1\u8cea\u3092\u5b89\u5b9a\u3055\u305b\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u5bc4\u4e0e\u3059\u308b\u3067\u3057\u3087\u3046\u3002<\/strong><\/mark><\/p>\n\n\n\n<h3 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href=\"https:\/\/dgloss.co.jp\/column\/callcenter-quality-of-response\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5fdc\u5bfe\u54c1\u8cea\u3068\u306f\uff1f\u9ad8\u3081\u308b8\u3064\u306e\u30dd\u30a4\u30f3\u30c8\u3068\u30c1\u30a7\u30c3\u30af\u9805\u76ee\u3092\u7d39\u4ecb<\/a><\/blockquote><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; visibility: hidden;\" title=\"&#8220;\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5fdc\u5bfe\u54c1\u8cea\u3068\u306f\uff1f\u9ad8\u3081\u308b8\u3064\u306e\u30dd\u30a4\u30f3\u30c8\u3068\u30c1\u30a7\u30c3\u30af\u9805\u76ee\u3092\u7d39\u4ecb&#8221; &#8212; \u682a\u5f0f\u4f1a\u793e\u30c7\u30a3\u30b0\u30ed\u30b9\" src=\"https:\/\/dgloss.co.jp\/column\/callcenter-quality-of-response\/embed\/#?secret=grjEQAwiSl#?secret=Prx1DrwOWl\" data-secret=\"Prx1DrwOWl\" width=\"500\" height=\"282\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">\u30d3\u30b8\u30cd\u30b9\u30de\u30ca\u30fc\u30fb\u5fdc\u5bfe\u306e\u5fc3\u5f97<\/h3>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u7814\u4fee\u3092\u5b9f\u65bd\u3059\u308b\u3053\u3068\u3067\u3001<strong>\u30d3\u30b8\u30cd\u30b9\u30de\u30ca\u30fc\u306e\u7fd2\u5f97\u3084\u5fdc\u5bfe\u306e\u5fc3\u5f97<\/strong>\u3092\u6df1\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u96fb\u8a71\u8d8a\u3057\u306b\u9867\u5ba2\u3068\u3084\u308a\u53d6\u308a\u3092\u3059\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u696d\u52d9\u3067\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u30de\u30ca\u30fc\u306e\u7fd2\u5f97\u306f\u5fc5\u8981\u4e0d\u53ef\u6b20\u3067\u3059\u3002<strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color 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class=\"wp-block-heading\">\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3059\u308b\u7406\u89e3<\/h3>\n\n\n\n<p><strong>\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u3078\u306e\u7406\u89e3<\/strong>\u3082\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u7814\u4fee\u3067\u7fd2\u5f97\u3067\u304d\u308b\u5185\u5bb9\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u306f\u3001\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u95a2\u3059\u308b\u554f\u3044\u5408\u308f\u305b\u304c\u5bc4\u305b\u3089\u308c\u307e\u3059\u3002\u81ea\u793e\u306e\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u77e5\u8b58\u3092\u6df1\u3081\u3066\u304a\u304f\u3053\u3068\u3067\u3001\u9867\u5ba2\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u3057\u3066\u8fc5\u901f\u306b\u56de\u7b54\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p><strong>\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a<\/strong>\u306b\u3082\u3064\u306a\u304c\u308b\u305f\u3081\u3001\u7814\u4fee\u5185\u5bb9\u306b\u76db\u308a\u8fbc\u3093\u3067\u307f\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u57fa\u672c\u7684\u306aPC\u64cd\u4f5c<\/h3>\n\n\n\n<p><strong>\u57fa\u672c\u7684\u306aPC\u64cd\u4f5c<\/strong>\u3082\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u7814\u4fee\u3067\u7fd2\u5f97\u3059\u3079\u304d\u5185\u5bb9\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306aPC\u30b9\u30ad\u30eb\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u57fa\u672c\u7684\u306a\u64cd\u4f5c\u30b9\u30ad\u30eb\uff08\u30ad\u30fc\u30dc\u30fc\u30c9\u3001\u30de\u30a6\u30b9\u3001\u30d5\u30a1\u30a4\u30eb\u306e\u64cd\u4f5c\u306a\u3069\uff09<\/li>\n\n\n\n<li>\u8868\u8a08\u7b97\u30fb\u30d7\u30ec\u30bc\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\u30bd\u30d5\u30c8\u306e\u64cd\u4f5c<\/li>\n\n\n\n<li>\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9\u306e\u64cd\u4f5c<\/li>\n\n\n\n<li>\u5916\u90e8\u30b7\u30b9\u30c6\u30e0\u306e\u64cd\u4f5c<\/li>\n<\/ul>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u3088\u3063\u3066\u306f\u3001\u72ec\u81ea\u306e\u30c4\u30fc\u30eb\u3084\u5916\u90e8\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3057\u3066\u3044\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u696d\u52d9\u5185\u5bb9\u3084\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30ec\u30d9\u30eb\u3092\u8003\u616e\u3057\u3001\u9069\u5207\u306a\u7814\u4fee\u5185\u5bb9\u3092\u691c\u8a0e\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u9075\u5b88\u3078\u306e\u7406\u89e3<\/h3>\n\n\n\n<p><strong>\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u9075\u5b88<\/strong>\u3078\u306e\u7406\u89e3\u3082\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u7814\u4fee\u3067\u7fd2\u5f97\u3067\u304d\u308b\u5185\u5bb9\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u9867\u5ba2\u306e\u500b\u4eba\u60c5\u5831\u3084\u6a5f\u5bc6\u60c5\u5831\u3092\u6271\u3046\u6a5f\u4f1a\u304c\u3042\u308a\u307e\u3059\u3002<strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\">\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u9055\u53cd\u304c\u767a\u751f\u3057\u305f\u5834\u5408\u3001\u9867\u5ba2\u306e\u4fe1\u983c\u3092\u5931\u3044\u5927\u304d\u306a\u640d\u5bb3\u306b\u306a\u308a\u304b\u306d\u307e\u305b\u3093\u3002<\/mark><\/strong><\/p>\n\n\n\n<p>\u7814\u4fee\u3092\u5b9f\u65bd\u3059\u308b\u969b\u306f\u3001<strong>\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u9075\u5b88\u3092\u610f\u8b58\u3057\u305f\u5bfe\u5fdc<\/strong>\u3092\u5b9f\u8df5\u3067\u304d\u308b\u3088\u3046\u7559\u610f\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30af\u30ec\u30fc\u30e0\u5bfe\u5fdc\u30b9\u30ad\u30eb<\/h3>\n\n\n\n<p><strong>\u30af\u30ec\u30fc\u30e0\u5bfe\u5fdc\u30b9\u30ad\u30eb<\/strong>\u3082\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u7814\u4fee\u3067\u7fd2\u5f97\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30af\u30ec\u30fc\u30e0\u3078\u306e\u5bfe\u5fdc\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u529b\u91cf\u304c\u554f\u308f\u308c\u308b\u91cd\u8981\u306a\u696d\u52d9\u3067\u3059\u3002\u30af\u30ec\u30fc\u30e0\u5bfe\u5fdc\u306e\u30b9\u30ad\u30eb\u3092\u8eab\u306b\u3064\u3051\u308b\u3053\u3068\u3067\u9867\u5ba2\u306e\u4e3b\u5f35\u306b\u3046\u307e\u304f\u5bfe\u51e6\u3057\u3001\u30b9\u30e0\u30fc\u30ba\u306b\u554f\u984c\u89e3\u6c7a\u3092\u56f3\u308c\u308b\u3088\u3046\u306b\u306a\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u306a\u304a\u3001<strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30cf\u30e9\u30b9\u30e1\u30f3\u30c8\u5bfe\u7b56<\/strong>\u306b\u3082\u5f79\u7acb\u3061\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30ab\u30b9\u30cf\u30e9\u306e\u57fa\u6e96\u3084\u906d\u9047\u3057\u305f\u969b\u306e\u5bfe\u51e6\u6cd5\u3092\u8eab\u306b\u3064\u3051\u3066\u304a\u304f\u3053\u3068\u3067\u3001\u5b89\u5fc3\u3057\u3066\u50cd\u3051\u308b\u74b0\u5883\u3065\u304f\u308a\u306b\u5bc4\u4e0e\u3059\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u5b9f\u969b\u306b\u3042\u3063\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30cf\u30e9\u30b9\u30e1\u30f3\u30c8\u306e\u4e8b\u4f8b\u3084\u5bfe\u7b56\u306b\u3064\u3044\u3066\u306f\u3001\u3053\u3061\u3089\u306e\u8a18\u4e8b\u3092\u53c2\u8003\u306b\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-\u682a\u5f0f\u4f1a\u793e\u30c7\u30a3\u30b0\u30ed\u30b9 wp-block-embed-\u682a\u5f0f\u4f1a\u793e\u30c7\u30a3\u30b0\u30ed\u30b9\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"Wfl0RbzBhl\"><a href=\"https:\/\/dgloss.co.jp\/column\/customer-harassment-case-study\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30cf\u30e9\u30b9\u30e1\u30f3\u30c8\u306e\u4e8b\u4f8b5\u9078\uff013\u3064\u306e\u76f8\u8ac7\u7a93\u53e3\u3084\u5bfe\u7b56\u3092\u7d39\u4ecb<\/a><\/blockquote><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; visibility: hidden;\" title=\"&#8220;\u30ab\u30b9\u30bf\u30de\u30fc\u30cf\u30e9\u30b9\u30e1\u30f3\u30c8\u306e\u4e8b\u4f8b5\u9078\uff013\u3064\u306e\u76f8\u8ac7\u7a93\u53e3\u3084\u5bfe\u7b56\u3092\u7d39\u4ecb&#8221; &#8212; \u682a\u5f0f\u4f1a\u793e\u30c7\u30a3\u30b0\u30ed\u30b9\" src=\"https:\/\/dgloss.co.jp\/column\/customer-harassment-case-study\/embed\/#?secret=M6IzO8x5ow#?secret=Wfl0RbzBhl\" data-secret=\"Wfl0RbzBhl\" width=\"500\" height=\"282\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u7814\u4fee\u306e\u5177\u4f53\u7684\u306a\u65b9\u6cd5<\/h2>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/dgloss.co.jp\/wp\/wp-content\/uploads\/2024\/01\/image-3.jpeg\" alt=\"\" class=\"wp-image-6212\" width=\"800\" srcset=\"https:\/\/dgloss.co.jp\/en\/wp-content\/uploads\/sites\/2\/2024\/01\/image-3.jpeg 640w, https:\/\/dgloss.co.jp\/en\/wp-content\/uploads\/sites\/2\/2024\/01\/image-3-300x200.jpeg 300w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/><\/figure><\/div>\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u7814\u4fee\u306e\u5177\u4f53\u7684\u306a\u65b9\u6cd5\u306f\u3001\u4ee5\u4e0b\u306e5\u3064\u3067\u3059\u3002<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>\u5ea7\u5b66\u7814\u4fee<\/li>\n\n\n\n<li>\u696d\u52d9\u77e5\u8b58\u7814\u4fee<\/li>\n\n\n\n<li>\u5168\u4f53\u7814\u4fee\u30fb\u30ed\u30fc\u30eb\u30d7\u30ec\u30a4\u30f3\u30b0<\/li>\n\n\n\n<li>\u30af\u30ec\u30fc\u30e0\u5bfe\u5fdc\u7814\u4fee<\/li>\n\n\n\n<li>OJT\u7814\u4fee<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">\u5ea7\u5b66\u7814\u4fee<\/h3>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5ea7\u5b66\u7814\u4fee\u3067\u306f\u3001\u81ea\u793e\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u57fa\u790e\u77e5\u8b58\u3001\u5fdc\u5bfe\u30de\u30ca\u30fc\u3001\u30af\u30ec\u30fc\u30e0\u5bfe\u5fdc\u306a\u3069\u306e\u57fa\u672c\u7684\u306a\u5185\u5bb9\u3092\u5b66\u3073\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u8b1b\u7fa9\u5f62\u5f0f\u3067\u306e\u5b9f\u65bd\u304c\u4e00\u822c\u7684\u3067\u3059\u304c\u3001\u52d5\u753b\u3084\u8cc7\u6599\u3092\u7528\u3044\u3066<strong>\u8996\u899a\u7684<\/strong>\u306b\u7406\u89e3\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3068\u52b9\u679c\u7684\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3084\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u9075\u5b88\u3078\u306e\u7814\u4fee\u3082\u3001\u3042\u308f\u305b\u3066\u5b9f\u65bd\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u696d\u52d9\u77e5\u8b58\u7814\u4fee<\/h3>\n\n\n\n<p>\u696d\u52d9\u77e5\u8b58\u7814\u4fee\u3067\u306f\u3001\u5b9f\u969b\u306e\u554f\u3044\u5408\u308f\u305b\u4e8b\u4f8b\u3092\u3082\u3068\u306b\u3001\u9069\u5207\u306a\u5bfe\u5fdc\u65b9\u6cd5\u3092\u7fd2\u5f97\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u8907\u6570\u4eba\u3067\u30b0\u30eb\u30fc\u30d7\u3092\u7d44\u3093\u3067\u5b9f\u65bd\u3059\u308b\u3053\u3068\u3067\u3001\u3055\u307e\u3056\u307e\u306a\u8996\u70b9\u304b\u3089\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u529b\u3092\u990a\u3046\u3053\u3068\u304c\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u5168\u4f53\u7814\u4fee\u30fb\u30ed\u30fc\u30eb\u30d7\u30ec\u30a4\u30f3\u30b0<\/h3>\n\n\n\n<p>\u5168\u4f53\u7814\u4fee\u3067\u30ed\u30fc\u30eb\u30d7\u30ec\u30a4\u30f3\u30b0\u3092\u5b9f\u65bd\u3059\u308b\u65b9\u6cd5\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30ed\u30fc\u30eb\u30d7\u30ec\u30a4\u30f3\u30b0\u3067\u306f\u3001\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u60f3\u5b9a\u3057\u305f\u30b7\u30ca\u30ea\u30aa\u306b\u57fa\u3065\u304d\u3001\u5b9f\u969b\u306e\u5bfe\u5fdc\u3092\u60f3\u5b9a\u3057\u3066\u7df4\u7fd2\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30d9\u30c6\u30e9\u30f3\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3084\u7814\u4fee\u8b1b\u5e2b\u3068\u30da\u30a2\u306b\u306a\u3063\u3066\u884c\u3046\u3053\u3068\u3067\u3001\u3088\u308a\u5b9f\u8df5\u7684\u306a\u30b9\u30ad\u30eb\u3092\u7fd2\u5f97\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30af\u30ec\u30fc\u30e0\u5bfe\u5fdc\u7814\u4fee<\/h3>\n\n\n\n<p>\u30af\u30ec\u30fc\u30e0\u5bfe\u5fdc\u7814\u4fee\u3082\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u5177\u4f53\u7684\u306b\u306f\u3001\u4ee5\u4e0b\u306e\u5185\u5bb9\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u3088\u304f\u3042\u308b\u30af\u30ec\u30fc\u30e0\u306e\u7a2e\u985e<\/li>\n\n\n\n<li>\u30af\u30ec\u30fc\u30e0\u5bfe\u5fdc\u306e\u57fa\u672c\u7684\u306a\u6d41\u308c<\/li>\n\n\n\n<li>\u30af\u30ec\u30fc\u30e0\u5bfe\u5fdc\u306e\u30dd\u30a4\u30f3\u30c8<\/li>\n\n\n\n<li>\u30af\u30ec\u30fc\u30e0\u5bfe\u5fdc\u306b\u304a\u3051\u308b\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30b9\u30ad\u30eb<\/li>\n<\/ul>\n\n\n\n<p>\u7814\u4fee\u3067\u306f\u3001<strong>\u30af\u30ec\u30fc\u30e0\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u60f3\u5b9a\u3057\u305f\u30ed\u30fc\u30eb\u30d7\u30ec\u30a4\u30f3\u30b0<\/strong>\u3092\u884c\u3063\u3066\u304f\u3060\u3055\u3044\u3002\u5b9f\u969b\u306b\u30af\u30ec\u30fc\u30e0\u5bfe\u5fdc\u3092\u4f53\u9a13\u3059\u308b\u3053\u3068\u3067\u3001\u9069\u5207\u306a\u5bfe\u5fdc\u65b9\u6cd5\u304c\u8eab\u306b\u3064\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">OJT\u7814\u4fee<\/h3>\n\n\n\n<p>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u72ec\u308a\u7acb\u3061\u306b\u5411\u3051\u305fOJT\u7814\u4fee\u3082\u5b9f\u65bd\u3057\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<p>\u30ed\u30fc\u30eb\u30d7\u30ec\u30a4\u30f3\u30b0\u3067\u306f\u3001\u3042\u304f\u307e\u3067\u3082\u4eee\u60f3\u4e0a\u306e\u72b6\u6cc1\u3067\u30b9\u30ad\u30eb\u3092\u5b66\u3073\u307e\u3059\u3002OJT\u7814\u4fee\u306f\u3001\u5b9f\u969b\u306b\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3084\u30af\u30ec\u30fc\u30e0\u306b\u5bfe\u5fdc\u3057\u306a\u304c\u3089\u884c\u3046\u305f\u3081\u3001<strong>\u81e8\u6a5f\u5fdc\u5909\u306a\u5fdc\u5bfe\u30b9\u30ad\u30eb<\/strong>\u304c\u7fd2\u5f97\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u306a\u304a\u3001<strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\">\u521d\u671f\u306e\u696d\u52d9\u30b5\u30dd\u30fc\u30c8\u304c\u5145\u5b9f\u3057\u3066\u3044\u306a\u3044\u3068\u3001\u65b0\u4eba\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u65e9\u671f\u96e2\u8077\u306b\u3064\u306a\u304c\u308a\u304b\u306d\u307e\u305b\u3093\u3002<\/mark><\/strong><\/p>\n\n\n\n<p>\u65b0\u4eba\u30aa\u30da\u30ec\u30fc\u30bf\u304c\u6210\u9577\u3059\u308b\u304d\u3063\u304b\u3051\u306b\u3082\u306a\u308b\u306e\u3067\u3001\u305c\u3072\u5b9f\u65bd\u3057\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u3064\u3044\u3066\u3044\u3051\u306a\u3044\u4eba\u3092\u51fa\u3055\u306a\u3044\uff01\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u7814\u4fee\u306e\u30dd\u30a4\u30f3\u30c8<\/h2>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/dgloss.co.jp\/wp\/wp-content\/uploads\/2024\/01\/image-4.jpeg\" alt=\"\" class=\"wp-image-6213\" width=\"800\" srcset=\"https:\/\/dgloss.co.jp\/en\/wp-content\/uploads\/sites\/2\/2024\/01\/image-4.jpeg 640w, https:\/\/dgloss.co.jp\/en\/wp-content\/uploads\/sites\/2\/2024\/01\/image-4-300x200.jpeg 300w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/><\/figure><\/div>\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u7814\u4fee\u306e\u5185\u5bb9\u306f\u3001\u591a\u5c90\u306b\u6e21\u308a\u307e\u3059\u3002\u7814\u4fee\u306b\u3064\u3044\u3066\u3044\u3051\u306a\u3044\u65b9\u3092\u51fa\u3055\u306a\u3044\u305f\u3081\u306b\u3001\u4ee5\u4e0b\u306e3\u70b9\u306b\u7559\u610f\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>\u7814\u4fee\u5f8c\u306f\u500b\u5225\u306b\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u3059\u308b<\/li>\n\n\n\n<li>\u7814\u4fee\u5f8c\u306b\u81ea\u5df1\u5206\u6790\u3057\u3066\u3082\u3089\u3046<\/li>\n\n\n\n<li>\u30c7\u30fc\u30bf\u5206\u6790\u3092\u3057\u3066\u9069\u5207\u306a\u8a55\u4fa1\u3092\u3059\u308b<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">\u7814\u4fee\u5f8c\u306f\u500b\u5225\u306b\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u3059\u308b<\/h3>\n\n\n\n<p>\u7814\u4fee\u5f8c\u306e\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u3092\u5145\u5b9f\u3055\u305b\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u7814\u4fee\u3092\u5b9f\u65bd\u3057\u305f\u3060\u3051\u3067\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u7406\u89e3\u5ea6\u3084\u7fd2\u719f\u5ea6\u306f\u8a08\u308c\u307e\u305b\u3093\u3002\u3069\u308c\u3060\u3051\u30d9\u30c6\u30e9\u30f3\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3067\u3042\u3063\u3066\u3082\u300c\u4e0d\u8db3\u30b9\u30ad\u30eb\u300d\u3084\u300c\u4f38\u3070\u3059\u3079\u304d\u30b9\u30ad\u30eb\u300d\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u7814\u4fee\u306e\u5b9f\u65bd\u65b9\u6cd5\u3068\u3057\u3066\u3001<strong>\u500b\u3005\u306e\u30b9\u30ad\u30eb\u30c1\u30a7\u30c3\u30af\u30c6\u30b9\u30c8<\/strong>\u3084<strong>\u4e0a\u53f8\u306e\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u306b\u3088\u308b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af<\/strong>\u3092\u884c\u3063\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<p><strong><mark style=\"background-color:rgba(0, 0, 0, 0);color:#137bae\" class=\"has-inline-color\">\u5b9a\u671f\u7684\u306b\u5b9f\u65bd\u3059\u308b\u3053\u3068\u3067\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5168\u4f53\u306e\u54c1\u8cea\u5411\u4e0a\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/mark><\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u7814\u4fee\u5f8c\u306b\u81ea\u5df1\u5206\u6790\u3057\u3066\u3082\u3089\u3046<\/h3>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u7814\u4fee\u5f8c\u306f\u3001\u81ea\u5df1\u5206\u6790\u3092\u3059\u308b\u30ab\u30ea\u30ad\u30e5\u30e9\u30e0\u3092\u7d44\u307f\u8fbc\u307f\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5fdc\u5bfe\u54c1\u8cea\u3092\u9ad8\u3081\u308b\u306b\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u81ea\u8eab\u304c\u73fe\u72b6\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u62b1\u3048\u308b\u554f\u984c\u3092\u5206\u6790\u3057\u3066\u3082\u3089\u3046\u3053\u3068\u3067\u3001\u89e3\u6c7a\u3059\u3079\u304d\u8ab2\u984c\u3092\u8a8d\u8b58\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001<strong>\u696d\u52d9\u30de\u30cb\u30e5\u30a2\u30eb<\/strong>\u3084<strong>\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8\u3092\u6539\u5584\u3059\u308b\u304d\u3063\u304b\u3051<\/strong>\u306b\u306a\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30c7\u30fc\u30bf\u5206\u6790\u3092\u3057\u3066\u9069\u5207\u306a\u8a55\u4fa1\u3092\u3059\u308b<\/h3>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u7814\u4fee\u5f8c\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u9069\u5207\u306a\u8a55\u4fa1\u3092\u3059\u308b\u305f\u3081\u306e\u30c7\u30fc\u30bf\u5206\u6790\u304c\u6b20\u304b\u305b\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<p>\u3069\u308c\u3060\u3051\u516c\u5e73\u306a\u8a55\u4fa1\u3092\u3057\u305f\u3064\u3082\u308a\u3067\u3082\u3001\u4e0a\u53f8\u306b\u3088\u3063\u3066\u7d50\u679c\u306b\u9055\u3044\u304c\u751f\u3058\u307e\u3059\u3002\u7d0d\u5f97\u611f\u306e\u3042\u308b\u8a55\u4fa1\u3092\u3057\u306a\u3051\u308c\u3070\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u4f4e\u4e0b\u306b\u3064\u306a\u304c\u308a\u304b\u306d\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<p>\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u3044\u305f\u9069\u5207\u306a\u8a55\u4fa1\u3092\u3059\u308b\u3053\u3068\u3067\u3001<strong>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u5411\u4e0a<\/strong>\u304c\u671f\u5f85\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u30c7\u30fc\u30bf\u5206\u6790\u3092\u52b9\u7387\u5316\u3059\u308b\u30b3\u30c4\u3084\u304a\u3059\u3059\u3081\u306e\u30b7\u30b9\u30c6\u30e0\u306b\u3064\u3044\u3066\u306f\u3001\u3053\u3061\u3089\u306e\u8a18\u4e8b\u3092\u53c2\u8003\u306b\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-\u682a\u5f0f\u4f1a\u793e\u30c7\u30a3\u30b0\u30ed\u30b9 wp-block-embed-\u682a\u5f0f\u4f1a\u793e\u30c7\u30a3\u30b0\u30ed\u30b9\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"3OYhFMVTYh\"><a href=\"https:\/\/dgloss.co.jp\/column\/call-center-analysis\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5206\u6790\u624b\u6cd5\u306f3\u3064\uff01\u5f79\u7acb\u3064\u30c4\u30fc\u30eb\u3084\u6210\u529f\u306e\u30b3\u30c4\u3092\u7d39\u4ecb<\/a><\/blockquote><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; visibility: hidden;\" title=\"&#8220;\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5206\u6790\u624b\u6cd5\u306f3\u3064\uff01\u5f79\u7acb\u3064\u30c4\u30fc\u30eb\u3084\u6210\u529f\u306e\u30b3\u30c4\u3092\u7d39\u4ecb&#8221; &#8212; \u682a\u5f0f\u4f1a\u793e\u30c7\u30a3\u30b0\u30ed\u30b9\" src=\"https:\/\/dgloss.co.jp\/column\/call-center-analysis\/embed\/#?secret=kgJr1Nw76S#?secret=3OYhFMVTYh\" data-secret=\"3OYhFMVTYh\" width=\"500\" height=\"282\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u7814\u4fee\u306b\u95a2\u3059\u308b\u3088\u304f\u3042\u308b\u8cea\u554f<\/h2>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/dgloss.co.jp\/wp\/wp-content\/uploads\/2024\/01\/image-5.jpeg\" alt=\"\" class=\"wp-image-6214\" width=\"800\" srcset=\"https:\/\/dgloss.co.jp\/en\/wp-content\/uploads\/sites\/2\/2024\/01\/image-5.jpeg 640w, https:\/\/dgloss.co.jp\/en\/wp-content\/uploads\/sites\/2\/2024\/01\/image-5-300x212.jpeg 300w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/><\/figure><\/div>\n\n\n<p>\u3067\u306f\u6700\u5f8c\u306b\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u7814\u4fee\u3067\u3088\u304f\u3042\u308b\u8cea\u554f\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u7814\u4fee\u671f\u9593\u306f\u4f55\u65e5\u3067\u3059\u304b\uff1f<\/h3>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u7814\u4fee\u306e\u671f\u9593\u306f\u3001\u4f01\u696d\u3084\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u696d\u52d9\u5185\u5bb9\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30ec\u30d9\u30eb\u306a\u3069\u306b\u3088\u3063\u3066\u7570\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u65b0\u5165\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5834\u5408\u3001<strong>3\u301c6\u30f6\u6708\u7a0b\u5ea6<\/strong>\u306e\u671f\u9593\u3092\u76ee\u5b89\u306b\u3057\u307e\u3057\u3087\u3046\u3002\u65b0\u4eba\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5834\u5408\u3001\u5ea7\u5b66\u7814\u4fee\u3067\u5b66\u3093\u3060\u77e5\u8b58\u3092\u73fe\u5834\u3067\u5b9f\u8df5\u3057\u306a\u304c\u3089\u30b9\u30ad\u30eb\u5411\u4e0a\u3092\u76ee\u6307\u3059\u305f\u3081\u3001\u5341\u5206\u306a\u6642\u9593\u3092\u78ba\u4fdd\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30d9\u30c6\u30e9\u30f3\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5834\u5408\u306f\u3001\u65b0\u5165\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3068\u6bd4\u3079\u3066\u77ed\u671f\u9593\u3067\u7814\u4fee\u3092\u5b9f\u65bd\u3059\u308b\u3053\u3068\u3082\u3042\u308a\u307e\u3059\u3002\u305d\u308c\u3067\u3082\u3001<strong>1\u30f6\u6708\u7a0b\u5ea6<\/strong>\u306e\u671f\u9593\u3092\u8a2d\u3051\u308b\u3088\u3046\u306b\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u7814\u4fee\u306f\u30aa\u30f3\u30e9\u30a4\u30f3\u3067\u3082\u5b9f\u65bd\u3067\u304d\u307e\u3059\u304b\uff1f<\/h3>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u7814\u4fee\u306f<strong>\u30aa\u30f3\u30e9\u30a4\u30f3\u3067\u3082\u53ef\u80fd<\/strong>\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u30aa\u30f3\u30e9\u30a4\u30f3\u7814\u4fee\u306f\u3001\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u74b0\u5883\u3068\u96c6\u4e2d\u3067\u304d\u308b\u5b66\u7fd2\u74b0\u5883\u3092\u6574\u5099\u3059\u308c\u3070\u5b9f\u65bd\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30aa\u30f3\u30e9\u30a4\u30f3\u7814\u4fee\u306e\u30dd\u30a4\u30f3\u30c8\u3068\u3057\u3066\u3001\u53d7\u8b1b\u8005\u306e\u5b66\u7fd2\u306e\u9032\u6357\u72b6\u6cc1\u3092\u628a\u63e1\u3057\u9069\u5207\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u884c\u3046\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u5b9a\u671f\u7684\u306b\u9762\u8ac7\u3092\u884c\u3044\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u884c\u3048\u308b\u74b0\u5883\u3092\u6574\u3048\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<h3 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