Dgloss' sales x outbound performance

Industry No.1

In 2023, we achieved the top position in the industry for the number of annual projects and the number of annual appointments acquired in our corporate telemarketing outsourcing services.

15 Year

Over 15 years of expertise in sales and outbound techniques.

3,000 Company

Over 3000 companies supported.

Annual 3400 Projects

We have implemented over 3400 projects annually and maintained the top position in the industry in terms of the number of appointments acquired.

Support area

sale consult support

Marketing and Sales Strengthening

Marketing Strategy Formulation

Business innovation and process improvement

Competition Strategy Formulation

Brand strategy formulation

New product development

CRM Customer Data Utilization Support

Features of Dgloss' sales consulting services

1 Industry leadership

Industry-leading track record in number of projects and appointments acquired.

Deep insights into various industries through the progress of 3,400 projects per year, as well as extensive knowledge of products and services.

2 Sales knowledge

A deep understanding of sales structure accumulated through 16 years of specialized business management.

Capability of structuring and systematizing by specialized sales consultants

3 Identification of Business Challenges

Clarifying the sales structure that is not yet apparent in the client company, and designing the sales structure based on the company's vision and strategy.

4 Consistent end-to-end support

We provide consistent support from strategy formulation to execution and evaluation, enabling seamless implementation and continuous improvement.

Support Case

Sales Reform Support

Task/Assignment
The current sales activities are inefficient and unable to fully meet the needs of customers. In addition, the sales process is not systematically established and the evaluation criteria are unclear.
Proposal
Understand the process of organizational change and redesign the value provided to customers. Transform sales activities to be customer-oriented and innovate the sales process by setting specific evaluation criteria.
Approach method

1 Industry leadership

Understand the five stages of "stagnation," "preparation," "execution," "resolution," and "fulfillment," and overcome barriers to change.

support case

2 Redesigning the value proposition

Developing measures and evaluation systems tailored to the client company to link the value to be provided to customers, sales activities, and profits.

Overview of tasks
support case
Task1
Conduct customer and salesperson interviews to understand customer needs and sales activities.
Task2
Define the ideal sales activities and roles while incorporating examples from other companies.
Task3
Establish customer-oriented KGI/KPI/KAI, and formulate revenue distribution criteria and evaluation model.

Inside Sales Implementation Support

Task/Assignment
As customer touchpoints diversify, it is no longer efficient to manage leads solely through traditional sales visits. Additionally, there is a need to adapt to digitalization and work style reforms.
Proposal
Utilize email and phone to effectively communicate with customers and optimize lead generation, nurturing, and closing. Develop and implement an inside sales strategy tailored to the company's business model.
Approach method

Definition and concept

Utilizing email, phone, and web conferences, we bridge sales and marketing through lead management.

support case
support case
Overview of tasks
support case
Task1
Classifying customers through external environmental change analysis and customer segment definition - through survey research.
Task2
Development of Inside Sales Implementation Plan - Conducting redesign of customer touchpoints and business design, setting KGI/KPI/KAI.
Task3
Overall structural design and pilot project deployment - Designing the overall structure of communication channels and optimizing them through pilot operations.

Evaluation system design support

Case1
Task/Assignment
The personnel evaluation is unclear, and the motivation of employees is declining. In addition, the process evaluation and performance evaluation are not clear.
Proposal
We will concretely define the required actions and abilities for each job type and grade, and establish process evaluation criteria. In addition, we will introduce performance evaluation methods suitable for job types such as sales, and build a fair evaluation system.
Approach method

1 Process evaluation formulation

Establish evaluation criteria based on actions and abilities.

2 Performance evaluation planning

Introducing a performance evaluation method suitable for sales positions.


Case2
Task/Assignment
The performance of the sales department has been stagnant and motivation is decreasing. Additionally, the career paths of employees are unclear, leading to a lack of visibility for future growth.
Proposal
Analyze the performance of sales positions and identify factors that promote improvement and hinder progress. Additionally, clarify career paths and support employees in building their careers independently.
Approach method

1 Performance analysis

Identify the factors that promote and inhibit performance improvement, and support the motivation enhancement of sales positions in their 40s and beyond.

2 Clarification of career path

Disclose career paths to employees and promote independent career development.

Based on our extensive track record of providing 3400 projects per year to 3000 companies, we offer a variety of consulting services tailored to meet the challenges of sales.

※1
◆Investigation Support Company: Tokyo Shoko Research Co., Ltd.
◆Overview of the survey: Investigation on telemarketing outsourcing business
◆Target period for investigation: January to December 2023
◆Target area of investigation: within Japan
◆Target of investigation: Transactions of telemarketing outsourcing services for corporations within Japan.
※This applies only to outbound corporate telemarketing services and is not limited to a performance-based compensation system. The target is the number of projects and appointments acquired.
◆ Survey content:
Survey 1: Project Number Survey
Conduct a survey on the number of annual projects for corporate telemarketing outsourcing companies targeting the subject companies.
Investigation 2: Appointment Acquisition Count Survey
Conducting a survey on the number of annual appointments acquired by corporate telemarketing agencies for the target companies.

Contact

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